Operations Manager

ABOUT LAWN CLUB
Lawn Club is an exciting competitive socializing destination in the Seaport, positioning itself as "New York's 
Leisure Headquarters." The massive 25,000 square foot venue features indoor and outdoor rentable 
gaming lawns, amazing cocktails, and a streamlined menu of tasty bites. Each rentable lawn includes 
popular lawn games, big-screen TVs, courtside F&B service, and dedicated "Lawncierges." Lawn Club 
caters to a variety of audiences, from twenty-somethings to corporate event planners. 
ABOUT THE ROLE
We're looking for an experienced and energetic Operations Manager to join our leadership team. This role is central to the daily operations of both Lawn Club and Lawn Bar, ensuring a seamless guest experience 
while supporting staff performance and fostering a positive, team-oriented environment. You'll partner closely with the Director of Operations and Assistant General Manager to lead FOH operations, manage private events, mentor staff, maintain quality standards, and promote our culture of hospitality and play.
THE IMPACT YOU'LL MAKE | ESSENTIAL RESPONSIBILITIES

• Oversee all aspects of daily FOH operations, including opening and closing procedures, cash handling, and end-of-day reporting.

• Ensure compliance with all SOPs and health & safety standards (including DOH guidelines).

• Support and maintain company policies while upholding a professional and upbeat environment.

• Develop and oversee operational plans, staffing models, and service standards to ensure seamless day-to-day execution across all departments. 

• Create and maintain systems for scheduling, labor management, and event execution to optimize efficiency and labor costs. 

• Work as an operational liaison between Events, Culinary, Beverage, and Sales teams to ensure alignment on execution, service flow, and guest experience. 

• Coordinate staffing, equipment, A/V needs, and vendor deliveries.

• Maintain strong communication with the Events Sales Team and other departments to ensure event success.

• Assist in the hiring, training, and ongoing development of FOH staff in collaboration with the leadership team.

• Delegate responsibilities and create a service-focused work culture that promotes retention and performance.

• Champion exceptional hospitality by actively engaging with guests, addressing concerns quickly, and creating memorable interactions.

• Uphold Lawn Club's brand values in every guest touchpoint - making sure every guest feels welcomed, taken care of, and celebrated.

• Maintain and update food and beverage equipment inventories, coordinate repairs or replacements of needed equipment.

• Assist with monthly F&B inventory processes and manage delivery schedules.

• Support administrative functions, including schedule management and documentation, as needed 

• Respond promptly and professionally to guest concerns demonstrating urgency, care, and empathy

• Support all aspects of FOH floor management including Front Desk, Lawns, and dining areas as needed 

• Assist with creating and updating floor plans, daily deployment rosters, and shift notes 

• Partner with Events team to plan and execute beverage service for private and group functions

• Attend and contribute to weekly BEO, ops, and leadership meetings 

• Ensure compliance with all company policies and training expectations as well as New York State and New York City laws and regulations

• Follow all company policies, procedures, and guidelines 

• Act with integrity to safeguard the company's assets, reputation, and brand image 

• Perform additional duties and responsibilities as assigned
ABOUT YOU | KNOWLEDGE, EXPERIENCE AND SKILLS
You're a hospitality professional who leads from the floor. You know how to energize a team, manage the increased demands of peak service and turn guests into regulars. You're collaborative, organized, and unafraid to jump in wherever needed and comfortable dissolving and deescalating challenging situations 
with guests. 

• 3+ years of experience in hospitality or events in a supervisory or management capacity.

• Proven experience managing high-volume restaurants, bars, or event venues.

• Strong leadership skills with the ability to motivate, coach, and develop diverse team members.

• Excellent communication and interpersonal skills; able to work effectively with guests, staff, managers, and vendors.

• Sound judgment and problem-solving ability under pressure.

• High level of attention to detail and organization.

• Strong time-management and multi-tasking capabilities.

• Proficiency in Microsoft Office Suite; POS and event management software a plus.

• Fluent Food & beverage knowledge and passion for guest service.

• Flexibility to work nights, weekends, holidays, and special events as needed.

• Energetic, upbeat, and team-oriented with a genuine passion for hospitality.
PHYSICAL REQUIREMENTS

• Ability to lift and carry up to 25 lbs.

• Comfortable standing and walking for prolonged periods.

• Regularly required to bend, reach, climb stairs, and move throughout the venue.

• Ability to perform the essential job functions consistently, safely and successfully with the ADA, 
FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards. 

• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards. 

• Ability to stand for prolonged periods of time. 

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the store. 

• Bend, lift, carry, reach/extend arms, and hands above shoulder height frequently, or otherwise move in a constantly changing environment. 

• Climbing steps regularly

Compensation: $70K – 80K 

NOTICE TO THIRD PARTY AGENCIES

Please note that The Seaport Corporation does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, SEG will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, Seaport explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Seaport Corporation.

This job description is not meant to be an "all-inclusive" list of the duties and responsibilities of this job.  Other related duties and responsibilities may be assigned.  The Seaport Corporation reserves the right to change or modify job duties as necessary based on business necessity.

SEG participates in E-Verify to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the Everify website.