Strategic Customer Partner, Insurance

Shift is the leading AI platform for insurance.  Shift combines generative, agentic, and predictive AI to transform underwriting, claims, and fraud and risk - driving operational efficiency, exceptional customer experiences and measurable business impact.  Trusted by the world's leading insurers, Shift delivers AI when and where it matters most, at scale and with proven results.

Our culture is built on innovation, trust, and a drive to transform the insurance industry through our SaaS platform. We come from more than 50 different countries and cultures and together we are creating the future of insurance.

Customer Success Managers belong to the Go-to-Market team at Shift and are absolutely key to the company's future success as they engage our customers to drive adoption and demonstrate ongoing value. This critical function is responsible for onboarding new insurers by engaging executives (Claims Director, Head of Fraud, CIO, Head of Compliance etc.) in the launch of Shift's solutions, driving ongoing adoption and run, as well as managing contract renewals.  You will work with the rest of the Shift organisation to uncover new ways to make Shift integrated into the client and to help improve our products.

As a Customer Success Manager, you will be responsible for the global relationship, growth, satisfaction, and retention of the regional portfolio of insurers. Working closely with various internal and external teams, you are continually focused on helping Claims departments and/or Anti-Fraud & Compliance teams with advice and guidance, ensuring our solutions are successfully implemented, and steadily bringing value to Insurers business.

We are looking for agile team-members who know how to create/manage fruitful and longstanding relationships with ease, and don't need rigid processes or structure to perform.

• Drive retention and growth of clients by understanding their business needs and helping them attain their goals (combined ratio, NPS, etc.)
• Enable successful roll-out of Shift technology solutions to insurers, including sharing and developing relevant creative assets, brainstorming ideas, and attending launches virtually or in-person
• Maintain a cadence of communicating with Insurance Claims, Fraud, or Compliance leaders about their adoption trends, sentiment, and mining opportunities for deeper engagement
• Collaborate closely with Account Executives, Data Scientists, Project Managers, and Partners to support customers, drive the roadmap and run governance, secure renewals and expansion opportunities
• Identify opportunities within your client's Fraud Detection, Compliance and Claims management strategy that can be improved via incremental usage of Shift's products and services;
• Represent the voice of the customer to inform our sales process and product roadmap

• Ideally 5+ years of experience in the insurance industry (internal or external as consultant)
• Or 5+ years SaaS experience managing key & large accounts in the insurance industry
• Previous experience in Health & Life insurance would be a big plus
• High interpersonal skills; you know how to create relationships within the Insurance industry and are able to address strategic topics with high-level stakeholders (Manager, Directors and C-Levels)
• Excellent communication skills, including oral written, and non-verbal; you know how to make complex things feel simple;
• Can evolve in a fast-paced and rapidly changing environment;
• Are a French native speaker and fluent in English

HIRING PROCESS

• Interview with our TA
• Interview with our CSM Lead
• Technical assessment
• Interview with our Head of EMEA for GtM

To support our permanent, full time employees at every stage of their careers and lives, we provide a competitive total rewards and benefits package. Here are the global benefits we'd like to highlight:

• Flexible remote and hybrid working options
• Competitive Salary and a variable component tied to personal and company performance
• Company equity
• Multiple Learning and Development opportunities, including Focus Fridays, a half-day each month to focus on learning and personal growth
• Generous PTO and paid holidays
• Mental health benefits 
• 2 MAD Days per year (Make A Difference Days for paid volunteering)

Additional benefits may be offered by country - ask your recruiter for more information. Intern and Apprentice position are eligible for some of these benefits - ask your recruiter for more details.

At Shift we strive to be a diverse and inclusive workforce. We welcome applications from and hire people who will contribute to the diversity of our company, without regard to race, color, religion, marital status, age, national or ethnic origin, physical or mental disability, medical condition, pregnancy, genetic information, gender identity or expression, sexual orientation, or other non-merit criteria.

Shift Technology is committed to providing reasonable accommodations for qualified individuals with disabilities in our application and employment process. Should you require accommodation, please email - and we will work with you to meet your accessibility needs.

Please be aware of scammers and only trust correspondence that comes from emails ending in "shift-". We will never do initial outreach to you via Whatsapp/Text/SMS, never ask for banking information or personal identification numbers (ex. Social Security Number) as part of our recruitment process.

Shift Technology does not accept unsolicited CVs from recruiters or employment agencies in response to the Shift Technology Careers page or a Shift Technology social media post. Any unsolicited CVs, including those submitted directly to hiring managers, are deemed to be the property of Shift Technology.