Strategic Customer Success Manager, EMEA
il y a 13 heures
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Strategic Customer Success Manager, EMEA. In this role, you will have the opportunity to drive product adoption, enhance customer health, and ensure long-term value for our partner's most complex and largest enterprise customers. Your expertise will shape the support for a diverse clientele, ranging from rapidly growing teams to established public companies. This position requires a strong understanding of a highly configurable product, providing insight into how customers can effectively integrate these solutions into their hiring processes. Accountabilities Partner with upmarket customers to drive product adoption and retention. Manage a strategic portfolio of approximately 20 enterprise customers with significant ARR. Foster multi-threaded relationships and proactively monitor customer health. Collaborate with Sales, Product, Support, and Operations teams to align stakeholder communication. Tailor configurations and create training to meet specific customer needs for successful outcomes. Anticipate risks and support customers through evolving workflows. Requirements Minimum of five years of customer success experience in B2B SaaS. Proven ability to manage strategic customer accounts exceeding $2m in ARR. Experience working with complex, configurable products. Strong communication skills to convey complex concepts simply. Detail-oriented with a focus on timely follow-ups and CRM updates. Curiosity to explore product details and adaptability to customer needs. Benefits Emphasis on high-quality work with a focus on thoroughness. 10-year exercise window for stock options, allowing flexibility. Unlimited Paid Time Off (PTO) policy. Fully paid family leave for twelve weeks within the US. Generous budget for equipment, software, and office furniture. $100/month education budget, with support for additional professional development. #J-18808-Ljbffr
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Strategic CSM, EMEA: Enterprise Adoption
il y a 12 heures
Tremblay-en-France Medium Temps pleinA leading SaaS provider is seeking a Strategic Customer Success Manager for its EMEA region. This role involves driving product adoption and managing a strategic portfolio of enterprise customers. The successful candidate will have at least five years of B2B SaaS experience and proven success managing accounts exceeding $2m in ARR. The position offers a...
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Strategic Customer Success Manager
il y a 22 heures
Remote - France Samsara Temps pleinAbout the role:Our Enterprise Customer Success Managers pick up where our Implementation team leaves off, working closely with our top customers to understand their fleet and unique challenges, advising on how to customize Samsara for their needs, and becoming their long-term partner. Your role will be cross-functional in nature, working alongside and...
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Customer success manager
il y a 1 semaine
Rue Saint-Lazare, Paris, France Dashdoc Temps pleinMissionsAs customer success manager - Key accounts at Dashdoc, you are the referent to make our strategic customers successful:You guarantee retention and minimise churn by delivering an excellent and personalised support to the users.You identify and monitor the KPIs to ensure the clients achieve their goals and get ROI with Dashdoc. You run periodic...
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Customer Success Manager
il y a 1 jour
Rue de Ventadour Paris, France Diffusely Temps pleinDiffusely is an AI visual production platform for enterprise that redefines how automotive and fashion brands create and optimize visual content. Its AI-powered solutions help over 1,500 clients streamline production, cut costs, and accelerate time-to-market globally.At CarCutter, we're redefining automotive sales with AI-driven image technology that helps...
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Intervenant Customer Success Management
il y a 1 semaine
Aix-en-Provence, France Euridis Business School Temps pleinIntervention pour une classe de 20 élèves de Master pour un cours de deux journées (généralement non consécutives) sur la thématique Customer Success Management. Cours de 9h30 à 17h30 avec une heure de pause déjeuner. Cours en présentiel Route des Milles à Aix en Provence. Profil: professionnel senior ayant comme poste officiel Customer Success...
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Customer Success Manager
il y a 1 jour
Avenue Franklin Delano Roosevelt, Paris, France teale Temps pleinDans le cadre de notre développement, nous recherchons un·e stagiaire Customer Success Manager, pour rejoindre notre équipe Customer Success pilotée par Quentin (Head of CS) sous la responsabilité de Nicolas (cofondateur & CRO).En appui direct des Customer Success Managers (CSM), tu contribueras à garantir la qualité de l'expérience client sur...
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VP Sales EMEA
il y a 10 heures
Tremblay-en-France Medium Temps pleinAt Brevo, we’re not just building a CRM. With our technology, we’re helping millions of organizations build lasting relationships with their customers. From emails and SMS to WhatsApp, Chat, and Marketing Automation, our tools are intuitive, powerful, and built to scale with every ambition. We give businesses a clear view of the customer journey, so they...
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Customer Success Manager
il y a 1 semaine
Rue Lagrange, Paris, France Facilib Temps pleinNotre client, un acteur engagé dans le financement des opérations d'économies d'énergie recrute un Customer Success Managers (Junior).L'équipe Customer Success Management joue un rôle clé dans l'accompagnement, la fidélisation et la performance de ce réseau, elle s'appuie sur un réseau de partenaires installateurs pour déployer ses solutions. La...
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Customer Success Manager
il y a 6 jours
Rue Lagrange, Paris, France Facilib Temps pleinNotre client, un acteur engagé dans le financement des opérations d'économies d'énergie recrute un Customer Success Managers (Senior).L'équipe Customer Success Management joue un rôle clé dans l'accompagnement, la fidélisation et la performance de ce réseau, elle s'appuie sur un réseau de partenaires installateurs pour déployer ses solutions. La...
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Customer Success Manager
il y a 23 heures
Rue du Louvre, Paris, France OpenClimat Temps pleinEn tant que Customer Success Manager, tu seras le premier point de contact privilégié pour nos clients, de l'onboarding à l'usage quotidien de la plateforme. Tu joueras un rôle clé pour garantir leur satisfaction, leur autonomie et leur engagement sur le long terme - à un moment clé de notre accélération en France et en Europe.Tes missions...
