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Since 2018, we've built a tech-driven logistics platform powering 500+ brands — from fast-growing DTC players to global names like MUJI, Aigle, and Cabaïa. With 110+ employees across Paris, Madrid, and London, our proprietary WMS (Warehouse Management System) Atlas, and a network of 7 warehouses across Europe, we're solving logistics challenges that others haven't dared to tackle — making fulfillment faster, smarter, and greener.
Backed by $20+M in funding and trusted by the next generation of e-commerce leaders, we're scaling rapidly — from 10 million orders in 2024 toward ambitious enterprise expansion. The journey ahead is bold, and we're looking for the right partner to help us lead the way.
About the role Location: Paris (with travel across Europe)
To deliver on this ambition, we are seeking for a dynamic and detail-oriented Operations Performance Manager to join our team and play a pivotal role in reinventing our internal processes to increase our margins and deliver even more Premium operations to our merchants and their customers. Sitting within the Operations department, you'll act as a strategic partner across Fulfillment, Transportation, Finance and Product teams to help us scale our internal processes and ensure optimal execution. This is a unique opportunity to have a meaningful and immediate impact in an innovative startup and to get a 360 view on the e-commerce supply chain.
Your responsibilities
- Oversee key transversal processes, such as operations planning, quality of service & billing/invoicing to scale them and better support daily operations. This includes continuous monitoring & reporting of key metrics, seeking continuous improvement, and contributing to long term vision to ensure the efficiency and scalability of processes.
- Diligently manage and execute operational processes, ensuring the quality of day-to-day outputs and staying closely connected to their impact on operations
- Leverage data-driven decision-making to identify financial risks/opportunities and quality issues, and implement efficient operational strategies to address them.
- Provide operational support to drive sustainable change and implement operational processes while collaborating with cross-functional teams and stakeholders.
- Provide specific recommendations and directions for product enhancements
- Collaborate with all Ops teams & stakeholders (COO, Transportation, Fulfillment, Merchant, Analysts) and Finance department to address new optimisation opportunities and identify margin levers Requirements
- Master degree in business administration, management, economics, engineering, or a related field.
- 2-3 years of relevant experience (Operations Management, Finance, Consulting) in fast-paced environment, preferably in a startup/scale-up
- Full fluency in English and French
- Advanced to expert knowledge of Microsoft Excel, Knowledge of SQL is a plus
- Excellent communication and leadership skills, with the ability to influence and mentor teams at all levels.
- Highly curious and enjoys understanding the end-to-end of a topic, from strategy design to operational details.
- Proven ability to lead complex initiatives, while effectively navigating ambiguity and quickly adapting to new challenges and opportunities
- Proven experience in managing multiple projects across a wide variety of functional business problems, allocating resources, and collaborating across teams within tight deadlines.
- High impact role: Be at the center of our growth journey and help shape the team that will power Bigblue's future.
- Founders-led company with an innovative, caring culture.
- Fast-growing scale-up: Join a well-funded, early-stage company where your work will have immediate and visible results.
- International environment: Work across Paris, Madrid, London, and our European warehouse network.
- Brand-new offices in the heart of Paris' 9th arrondissement (biggest tech hub).
- 10€ meal voucher per worked day (55% paid by Bigblue) + unlimited free snacks at the office.
- ClassPass membership for fitness & wellness.
- MacBook or any setup you need — your choice of equipment to do your best work.
- 100% health insurance coverage with Benefiz.
Regardless of sex, gender identity, sexual orientation, race, color, religion, origin, disability, age… At Bigblue, we create equal opportunities for all and make our culture as inclusive as possible. Because we believe that challenging assumptions and embracing diversity in experiences and backgrounds is what makes us stronger. Because what we value first and foremost are curiosity and growth-driven minds. So, regardless of who you are and how many "boxes" you tick on the job description, if you have the energy and passion to help shape Bigblue's entrepreneurial adventure, APPLY.
