Customer Service Representative

il y a 2 semaines

VieuxFort, France Saint Lucia Temps plein

We're thrilled that you're here to explore the details of your next career step. Before proceeding with your application, we kindly request that you carefully review the requirements for this position. It is essential to ensure that you meet the necessary qualifications and are authorized to work in the country where this position is located. By fulfilling these criteria, you increase your chances of being shortlisted and joining itel at the earliest opportunity.

We are looking for individuals passionate about service and making an impact to join our itel Family in St Lucia. Our representatives are responsible for providing exemplary service while handling customer inquiries about products and services across a myriad of industries.

What will you do:

Representatives will respond to all customer requests and queries regarding services rendered, as well as product and account information by:

  • Handling all customer inquiries through various channels (telephone, chat, email) in professional manner
  • Meeting or exceeding your daily and monthly performance targets while maintaining maximum service availability
  • Provide thorough responses to customer queries by using your knowledge of our business processes. Understand basic business knowledge to ensure accuracy in all customer queries
  • Identifying opportunities for service improvement
  • Accurately documenting the details of all customer interactions
  • Ensure quality levels prescribed by clients are consistently met

What will you bring:

  • At least one (1) year of customer service or call center experience
  • Must be willing to work onsite
  • Must be available to work any 8-hour shift
  • Highly motivated to act independently and to acquire additional knowledge or skill sets that will aid in the role
  • Excellent verbal and written communication skills
  • Proficient MS Office skills, primarily MS Word, Excel and Outlook required
  • Excellent interpersonal, problem-solving & judgment skills with a high level of attention to detail and accuracy required

itel is the largest Caribbean-born customer experience provider and we are now an award-winning international company. We take pride in empowering our teams, treating every member like family.

itel is an equal opportunity employer offering competitive pay, as well as a whole host of benefits designed to support employee comfort, and wellbeing. This includes paid training, opportunities for career advancement & development, as well as medical and life insurance, in a fun and inspiring work environment with great on-site amenities.

All you need is a valid St. Lucian National ID Card, a personal commercial bank account, and a complementary Police Certificate of Character, in addition to having the necessary academic qualifications and experience for the position that best suits you.

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