Junior Customer Success Manager
il y a 1 jour
Paynovate is a Belgium-based fintech, with branches in France and UK, and 80+ talented colleagues, on a mission to make payments smarter, safer, and simpler. As a licensed e-money institution, we deliver payment solutions that meet the highest compliance standards, and we're scaling fast.
We're building a place where bold ideas are welcome, ownership is rewarded, and results matter. If you want your sales career to have both impact and adventure, read on.
Your mission
We're looking for a Junior Customer Success Manager in our French office (Versailles) to manage a portfolio of B2B clients and support our growing business. You'll ensure clients get the most from Paynovate's solutions, anticipate their needs, and act as a trusted partner.
What you'll doCustomer Care & Success
- You will work closely with Sales during handover and post go live phases, ensuring a smooth transition from deal closing to long term account management.
- You handle follow-ups, and ensure satisfaction. You build strong client relationships as a trusted partner.
- You understand your clients' business and challenges deeply, anticipating needs even before they do.
- You organize weekly meetings with key clients, and facilitate internal coordination for issue resolution.
- Support clients during lifecycle events, including coordination with Compliance and Operations teams .
- Track and follow up on client issues, ensuring timely escalation and resolution in line with internal processes.
Support Growth Opportunities
- You identify opportunities to upsell or introduce new solutions to clients.
- You collaborate with the Product, Sales and Operations teams to prepare quotes or special offers as needed.
- You participate in strategic client committees to discuss future initiatives and strengthen partnerships.
- You will contribute to customer retention, satisfaction, and product adoption, measured through agreed KPIs such as response times, client feedback, and account health indicators.
At Paynovate, we focus on positioning the right talent in the right roles, empowering our people to drive the business forward. We seek someone who:
- Ideally has a first experience in Customer Success, Payments, IT or SaaS. Internships, alternances, or 3-month experiences are welcome.
- Is curious about the payments industry, eager to learn, and resilient in handling client challenges.
- Speaks fluently in French and English.
- Has strong interpersonal and communication skills, and is capable of building trust with clients.
- Is comfortable using CRM tools (ideally Hubspot) and collaborating with cross-functional teams.
- An amazing job in a stimulating, profitable and fast-growing sector. Payment solutions is a complex and constantly evolving field, where innovation is key.
- A role where your impact will be tangible. We are a company of owners and believe in empowering people to their full potential.
- A team of talented, motivated and thoughtful individuals, coming together as one to fulfil a common goal - delivering smart, simple and innovative solutions to our clients.
- A dynamic environment full of growth and development opportunities, where your career could take its next major turn. People are our greatest strength, and as an employer, we choose to deliver to you as much you deliver to us.
- A modern and friendly working environment, where work-life balance is enforced as a structural part of the organisation (hello hybrid work).
- And of course, a comprehensive and market-competitive salary package.
If you're excited to help shape the future of payments and drive business growth at Paynovate, apply now and let's build something great together.
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