Digital Customer Success Manager, DACH Market

il y a 2 semaines

Berlin Office Paris, France Aircall Temps plein
Based in Berlin or Paris - we are looking for engaged and passionate Customer Success Manager to join our multicultural team.
Customer Success is at the heart of Aircall. We are looking for a tech-savvy individual with strong relationship building skills that is looking to help customers succeed. You will play a major part in supporting our rapidly growing client base to ensure they help their businesses grow with Aircall. Key Responsibilities:
  • Oversee a pool of customers and drive them to successful value realization
  •  Adopt a data driven approach to growing and nurturing the digital touch segment of Aircall's customer base 
  • Help in evaluating and implementing metrics to monitor account development, including churn rate, contraction and expansion trends, as well as indicators for account health, satisfaction levels, advocacy, and potential risks 
  • Maintain a frequent pulse on your customers' utilization and performance metrics using data, dashboards and feedback channels 
  • Use a Digital touch approach to drive customers through the ideal customer journey and empower them to utilize self-help resources
  • Engage with customers to upsell additional product/services of value as data driven opportunities are flagged 
  • Deliver your expertise through one-to-many interactions (host live webinars, office hours, e-guides) 
  • Work closely with our digital program manager to provide on-the-ground feedback to drive & improve the impact of automations 
  • Collaborate with the Customer marketing team to create and deliver valuable content and recommend automations 
  • Advocate for your internal pool of customers with internal stakeholders Inspire customers to think strategically about how our platform can support their business needs 
  • Share new ideas to delight our customers
Qualifications:
  • A first experience in a sales and/or Customer Success Management position is required
  • Excellent verbal and written communication skills
  • Native in German is a must
  • Bilingual in English is mandatory
  • Passion for consistently providing excellent customer experience
  • Comfortable managing several tasks and issues in a fast-paced environment
  • Previous experience in a similar environment would be appreciated.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

  • Customer Success Manager

    il y a 2 semaines

    Paris, France Diffusely Temps plein

    Customer Success Manager (CSM) - DACH Markets 22 hours ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Diffusely is an AI visual production platform for enterprise that redefines how automotive and fashion brands create and optimize visual content. Its AI-powered solutions help over 1,500 clients streamline...

  • Customer Success Manager

    il y a 2 semaines

    Paris, France Diffusely Temps plein

    Customer Success Manager (CSM) - DACH Markets CarCutter is seeking a highly motivated and customer-focused Customer Success Manager to drive customer satisfaction, retention, and growth across our DACH markets (Germany, Austria, and Switzerland). As a CSM at CarCutter, you will serve as the key post‑sales point of contact for car dealerships, marketplaces,...

  • Customer Success Manager

    il y a 2 semaines

    Paris, France Meero Temps plein

    Customer Success Manager (CSM) - DACH Markets 4 days ago Be among the first 25 applicants Diffusely is an AI visual production platform for enterprise that redefines how automotive and fashion brands create and optimize visual content. Its AI‑powered solutions help over 1,500 clients streamline production, cut costs, and accelerate time‑to‑market...

  • Customer Success Manager Dach

    il y a 1 semaine

    Paris, France LeanIX GmbH Temps plein

    LeanIX aims to become the “Google Maps for Software” LeanIX enables organizations to continuously transform. Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 850+ customers with SaaS Management, Enterprise Architecture Management, and Value Stream Management. We are looking for a Senior Customer Success Manager to...

  • Customer Success Manager-dach

    il y a 7 jours

    Paris, France Nosto Solutions Temps plein

    At Nosto, we believe shopping should be personal and our people work to the best of their abilities to ensure retailers and brands are providing the best eCommerce experiences their customers deserve. With a global team spread across nine cities and seven countries, Nosto is a melting pot of backgrounds, personalities, and expertise. As a team of...

  • Customer Success Manager

    il y a 1 semaine

    Paris Office, France Energy One Temps plein

    Description About Energy OneEnergy One is a leading provider of software solutions and services for the global energy trading industry. With a presence in Australia, the UK, France, and Belgium, we help businesses optimize their energy trading strategies through technology-driven solutions and expert market insights.As part of our ongoing expansion in...

  • Customer Success Manager

    il y a 2 semaines

    Paris, France Aircall Temps plein

    **PARIS /** **CUSTOMER RELATIONS - 12004 - SUCCESS /** **FULL TIME** **/ HYBRID

  • Customer Success Manager

    il y a 6 jours

    Paris, France PlayPlay Temps plein

    **INTRODUCTION** Chez PlayPlay, l’équipe CSM est divisée en** 3 pôles **qui correspondent chacun à une typologie de clients: - Le pôle **Mid-Market** : entreprises de 100 à 5000 employés, avec quelques opportunités d’expansion. - Le pôle **Enterprise** : Grands Comptes (> 5000 employés), avec quelques licences (entre 5 et 30) et un fort...

  • CSM, DACH Markets — SaaS for Automotive Imaging

    il y a 2 semaines

    Paris, France Diffusely Temps plein

    A leading AI solutions company is seeking a Customer Success Manager to enhance client engagement and growth in the DACH markets (Germany, Austria, Switzerland). This role demands a focus on onboarding, training, and strategic account management for automotive clients, requiring fluency in German and strong English skills. Ideal candidates should possess...

  • Customer Success Manager

    il y a 2 semaines

    Paris, Île-de-France Diffusely Temps plein

    Diffusely is an AI visual production platform for enterprise that redefines how automotive and fashion brands create and optimize visual content. Its AI-powered solutions help over 1,500 clients streamline production, cut costs, and accelerate time-to-market globally.AtCarCutter, we're redefining automotive sales with AI-driven image technology that helps...