Customer Success Manager
il y a 2 heures
About Energy One
Energy One is a leading provider of software solutions and services for the global energy trading industry. With a presence in Australia, the UK, France, and Belgium, we help businesses optimize their energy trading strategies through technology-driven solutions and expert market insights.
As part of our ongoing expansion in Europe, we're seeking a Customer Succes Manager to join our team in Paris, France.
About the RoleThe Customer Success Manager is responsible for driving customer satisfaction and long-term success by managing accounts throughout the entire lifecycle, from onboarding to renewal. This role ensures a seamless customer experience, resolves escalations promptly, and provides both functional and technical support in collaboration with development teams.
The position focuses on building strong relationships, promoting customer retention, and identifying growth opportunities through upselling strategies. Additionally, the Customer Success Manager maintains accurate client documentation, develops a customer-facing knowledge base, and leads projects related to new customers, functionalities, and market changes.
Requirements
Required Qualifications and Skills
- Ability to work autonomously with minimal supervision.
- Highly responsible and reliable in delivering outcomes.
- Proven experience in client engagement and relationship building.
- Fluent in English, with excellent communication skills.
- Expertise in upselling techniques and customer retention strategies.
- Skilled in onboarding processes and delivering software demo training.
- Strong presentation skills
- Atlassian package knowledge
- French language proficiency is a plus.
- Energy-sector knowledge
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