Customer Success Manager Senior
il y a 24 heures
Pourquoi avons-nous besoin de toi ?
En tant que Customer Success Manager, tu es le point de contact privilégié du client. Tu connais tous les aspects du compte, tu es la voix du client en interne et animes les business review auprès de tes clients. Tu travailles en étroite collaboration avec les autres teams du CS - Support, Onboarding et Account Manager - et plus largement avec les autres équipes de Workelo.
Tes principales responsabilités :
Adoption & Succès : assurer la satisfaction des clients, aider à développer l'utilisation, accompagner sur de nouveaux besoins et cas d'usage, accompagner sur la mise en place d'intégrations techniques entre outils si besoin
Rétention & renouvellement : suivre les renouvellements, identifier les signaux faibles, mettre en place des stratégies de rétention
Détection d'upsell : détecter des opportunités de développement de Workelo au sein de leur organisation / groupe
Pilotage : suivre et animer un portefeuille de clients, analyser les KPIS, garantir la qualité de la donnée
Business Reviews : renforcer la relation avec les décideurs et démontrer la valeur de Workelo
Interne : Participer au développement et à la scalabilité de l'équipe
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