Trilingual Technical Support Specialist

il y a 1 jour

Montrouge, Île-de-France Ringover Temps plein

As an Trilingual Technical Support Specialist, working directly with the Support Team Lead, you'll be a vital part of our team, ensuring smooth resolution of technical incidents and client requests. This role is perfect for tech enthusiasts dedicated to delivering exceptional customer service.

Key Responsibilities :

  • Oversee end-to-end management of technical incidents via phone support.

  • Promptly resolve technical issues, collaborating with cross-functional teams.

  • Analyze requirements, offering effective solutions for client needs.

  • Ensure compliance with Service Level Agreements in all client interactions.

  • Clearly communicate technical information to diverse audiences.

  • Efficiently manage tickets, prioritizing based on urgency and impact.

  • Collaborate with internal teams to escalate and resolve high-priority issues.

About You :

  • You're organized, independent and proactive, and taken an active interest in your work

  • You demonstrate empathy and a strong sense of customer relationship

  • You have good analysis capacities and enjoy problem-solving

  • You're good at verbal and written communication

  • You know how to explain technical issues to any person you're talking to, regardless of their technical knowledge

  • You master the network domains, VoIP, TCP/IP, internet, etc.

  • You're versatile, thorough and can quickly get to grips and understand the solutions/tools that you'll be working with.

  • You are fluent in French, English and Spanish.

  • Knowledge of the Zendesk, Jira and Salesforce tools is appreciated

Joining our team means enjoying a balanced work environment and benefits designed with your well-being in mind:

Benefits that take care of you

  • 100% coverage of individual health insurance.

  • 6 weeks of paid leave.

Making everyday life easier

  • A hybrid work organization with remote work and a €20 gross monthly allowance.

  • A sustainable mobility package of up to €700 per year (including 50% of the Navigo pass) or a €300 annual fuel allowance, depending on your mode of transportation.

A warm team spirit

  • A friendly atmosphere within a multicultural team.

  • Regular team moments through afterworks and various activities.

  • Relaxation spaces to recharge during the day: sports, piano, video games…

Giving meaning to your work

  • One day per quarter dedicated to volunteering with Numérique pour Tous.

For us, compensation is not a taboo topic We'll be happy to discuss it very early in the process and offer the fairest package based on your experience.

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