Internship - UX Research (f/m)

About Ledger

We're a team of experts pushing the limits of what's possible, united by our common goal to unlock true freedom through digital ownership, making technology accessible for all. We believe in a world where users, creators and enterprises manage their value with ownership and freedom. Our curiosity drives us to innovate, empowering individuals on a global scale. We believe change is constant and our team moves forward as one, with a culture of problem-solving where every employee is empowered and supported to challenge tradition and create solutions. Our mission is simple: to make self-custody accessible and give people the keys to their own financial futures. If you want to make a true impact, we want you to join us at Ledger.

At Ledger, we're proud to be the global platform for digital assets and Web3, with over 20% of the world's crypto assets secured through our Ledger devices. With our headquarters in Paris, and offices in Vierzon, Grenoble, Montpellier, London, Portland, Geneva, Zurich and Central Singapore, we have a team of around 600 professionals developing a variety of products and services to enable individuals and companies to securely buy, store, swap, grow and manage crypto assets – including the Ledger hardware wallets line with more than 7.5 millions units already sold in 200 countries.

Internship duration: 6 months

The team

As a UX Research Intern, you will join our Product Design team to help create intuitive, accessible, and delightful user experiences. You'll collaborate with experienced UX Researchers, Designers, Product Managers, and Engineers to understand user behaviors, needs, and motivations. This internship offers hands-on experience in various research methodologies, translating findings into actionable insights that directly shape product strategy and design decisions.

What you'll be doing:

We are seeking a highly motivated and talented UX Research Intern to join our team for a 6-month end-of-studies internship. This is a unique opportunity to work at the forefront of the Web3 space, directly contributing to Ledger's strategic decisions.

Research Design and Execution:

• Assisting in the planning, design, and execution of diverse qualitative and quantitative research studies.
• Assist in writing user research protocols
• Conducting various research methods such as moderated and unmoderated usability testing, user interviews, focus groups, surveys, diary studies, and competitive and heuristic evaluations.

Data Management and Analysis:

• Supporting the collection, synthesis, and analysis of user behavior data from research studies and existing sources like analytics and server logs.

Logistics and Coordination:

• Aiding in participant recruitment, scheduling research sessions, and managing overall research logistics.

Reporting and Communication:

• Contributing to the creation of research reports, presentations, and artifacts such as journey maps and personas.
• Effectively communicating key findings, insights, and recommendations to the design and product teams.

Collaboration and Advocacy:

• Acting as a user advocate within the team.
• Attending team meetings and collaborating closely with cross-functional partners to ensure research insights are integrated into the design process.

Documentation and Organization:

• Organizing and maintaining the research repository to ensure all data and findings are accessible and well-documented.

What we're looking for:

• Currently enrolled in a Bachelor's or Master's degree program in Human-Computer Interaction (HCI), Psychology, Cognitive Science, Information Science, Anthropology, Sociology, Design, or a related field.
• Prior experience (academic projects, former internships, or personal projects) conducting research studies and delivering insights.
• A fundamental understanding of user-centered design principles and the role of UX Research in the product development lifecycle.
• Demonstrable knowledge of common qualitative and quantitative research methods.
• Familiarity with standard UX research and collaboration tools (e.g., Typeform, SurveyMonkey, Miro, Figma, or similar).
• Excellent written and verbal communication skills in English; comfortable presenting ideas and data clearly.
• Strong organizational skills and meticulous attention to detail.
• Ability to work independently, manage time effectively, and prioritize tasks in a fast-paced environment.

At Ledger, we are dedicated to continually investing in our employees which is why we offer more than just salaries; we provide comprehensive compensation packages that include a wide range of benefits. Here are some of the benefits you can look forward to:

• Social: Frequent social events, snacks and drinks
• Transportation allowance: Ledger offers a commuter allowance to contribute to your preferred means of transportation.
• Lunch vouchers: Ledger offers a meal allowance with Swile
• Vacation: 1 day off for every full month of work, in addition to national holidays
• Compensation: €800 - €1,500 a month

For regionally specific benefits, your Talent Acquisition contact will be able to provide you with more information.

We're committed to building an inclusive hiring process. If you need any adjustments or accommodations, just let us know, we'll do our best to support you.