Emplois actuels liés à Customer Experience - Antibes, Provence-Alpes-Côte d'Azur - D-Marin | The Selection of Premium Marinas
-
customer service representative
il y a 2 jours
Antibes, Provence-Alpes-Côte d'Azur, France IFF Temps pleinJob SummaryAssure la gestion des commandes clients, le suivi des livraisons et la résolution des problèmes liés à la disponibilité des produits. Il/elle est l'interface entre les clients, les équipes internes (planning, logistique, production) et contribue à garantir la satisfaction client en assurant une communication fluide et proactive.IFF est un...
-
Senior Account Manager
il y a 6 jours
Antibes, Provence-Alpes-Côte d'Azur, France IFF Temps pleinJob SummaryAre you ready to take your skills to the next level and make a real impact?IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences. We deliver sustainable innovations that elevate everyday products.AsSeniorAccount Manager, you will have the opportunity to make immediate contributions to our sales growth initiatives...
-
Chat Support Consultant, crypto
il y a 2 semaines
Antibes, Provence-Alpes-Côte d'Azur, France SupportYourApp Temps pleinWho are we?SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the...
-
Chat Support Consultant, crypto
il y a 1 semaine
Antibes, Provence-Alpes-Côte d'Azur, France SupportYourApp Temps pleinWho are we?SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the...
-
Chat Support Consultant, crypto
il y a 2 semaines
Antibes, Provence-Alpes-Côte d'Azur, France SupportYourApp Temps pleinWho are we?SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the...
-
Sales Manager
il y a 6 jours
Antibes, Provence-Alpes-Côte d'Azur, France Evac Group Temps pleinEvac has been a pioneer in sustainable technologies and solutions for decades. Today we are the world's leading provider of integrated Evac water, waste and wastewater technologies, Cathelco corrosion protection and marine growth prevention and HEM freshwater systems.Our technologies address the increasing need for innovative solutions driven by the...
-
Raw Material Planner
il y a 4 jours
Antibes, Provence-Alpes-Côte d'Azur, France IFF Temps pleinJob SummaryIFF is a global leader in flavors, fragrances, food ingredients and health & biosciences. We deliver sustainable innovations that elevate everyday products.The Raw Material Planner is responsible to ensure timely supply of materials to the region for uninterrupted production processing and servicing customers at a best-in-class level for Global,...
-
Warehouse Operator
il y a 1 semaine
Antibes, Provence-Alpes-Côte d'Azur, France IFF Temps pleinJob SummaryExpédition des produits finis et réception des matières premièresIFF est un leader mondial dans les domaines des arômes, parfums, ingrédients alimentaires et sciences de la santé et de la vie. Nous proposons des innovations durables qui valorisent les produits du quotidien.Le site IFF àGrasse,est un centre stratégique pour l'innovation...
-
Opérateur de Production H/F
il y a 1 semaine
Antibes, Provence-Alpes-Côte d'Azur, France IFF Temps pleinJob SummaryLe service s'occupe de la planification des commandes et de leur réalisation dans le cadre de l'Operatiing System (SQDICP)IFF est un leader mondial dans les domaines des arômes, parfums, ingrédients alimentaires et sciences de la santé et de la vie. Nous proposons des innovations durables qui valorisent les produits du quotidien.Le site IFF...
-
Opérateur de Production H/F
il y a 2 semaines
Antibes, Provence-Alpes-Côte d'Azur, France IFF Temps pleinJob SummaryLe service s'occupe de la planification des commandes et de leur réalisation dans le cadre de l'Operatiing System (SQDICP)IFF est un leader mondial dans les domaines des arômes, parfums, ingrédients alimentaires et sciences de la santé et de la vie. Nous proposons des innovations durables qui valorisent les produits du quotidien. Le site IFF...
Customer Experience
il y a 3 semaines
Role purpose:
Ensure a flawless and effortless customer experience to current and potential customers of the marina.
Key accountabilities & Decision ownership
- Be the primary point of contact for current and potential customers to address and resolve issues in an effortless way
- Ensure a delightful, seamless arrival and departure for our guests
- Provides information regarding the marina and the different offerings to existing and potential customers
- Handles all customers' compliments, comments, observations and challenges in a timely manner to effectively achieve full guest satisfaction
- Acts as an intermediate between sailors and customers prior to the arrival to the marina
- Proceed with the check in of the boats and ensures all boat documents are aligned with internal processes and legislation
- Handles all check-in and details of customers in the relevant Customer Relationship system
- Processes customer transactions and may take payments following established policies and procedure
- Maintains customer data in the system
- Replies to customer queries and sends price quotations in line with relevant policies
- Process phone /email and internet guest reservations.
- Troubleshoots and resolves issues in a timely and professional manner
- Create ad hoc needed reports from the systems to share with team or to answer possible questions from the management
- Handles payment collection and follow-up with clients
Core Competencies, knowledge and experience
- Customer Service attitude
- Organisational and planning skills
- Ability to prioritise tasks effectively
- Attention to detail and problem-solving skills
- Excellent communication (written and verbal) and presentation skills
- Negotiation skills
- High resilience
- Strong interpersonal skills, a proven team player with a "can do" attitude
- A creative mind with an ability to suggest improvements
Must have professional / technical qualifications
- High Proficiency in MS Office (MS Excel and ability to create reports, in particular)
- Fluency in both English and French – verbal and written
- A third language will be highly appreciated
- Professional degree/ additional qualification as an administrative assistant
- University degree will be considered a plus
