Head of Delivery

About InsideBoard AI

InsideBoard AI is the first AI-powered change management platform. Our mission is to drive successful transformations by engaging employees sustainably. Trusted by leading enterprises, we have 100,000+ active users and a 100% client satisfaction rate.

Role Summary

As Head of Delivery, you will lead the Delivery Team — ensuring every project delivers measurable impact while elevating client satisfaction and operational excellence.

You'll combine strategic delivery for executive clients with leadership of a multi-disciplinary team of Project Managers and Data integrators.

This role is both hands-on and visionary: setting the delivery strategy, building scalable frameworks, and coaching the next generation of InsideBoard leaders.

Key Responsibilities

1.ClientPartnership & Delivery Alignment

• Serve as the main point of contact for executive stakeholders to ensure delivery success and business alignment.
• Translate client objectives into actionable delivery plans and measurable outcomes.
• Ensure client satisfaction through proactive communication, issue resolution, and continuous value realization.
• Represent InsideBoard AI in key governance meetings and performance reviews to guarantee transparency and trust.

2. Delivery Leadership

• Oversee the end-to-end delivery of AI-driven transformation projects across global clients.
• Ensure on-time, high-quality delivery with measurable outcomes.
• Define and optimize delivery frameworks, governance models, and KPIs.
• Anticipate and mitigate delivery risks, ensuring operational continuity.

3. Team Leadership & Growth

• Lead and scale a high-performing delivery organization.
• Recruit, mentor, and coach consultants and project managers to achieve excellence.
• Foster a culture of accountability, innovation, and continuous improvement.

4. Cross-Functional Collaboration

• Partner with Sales to design project scopes and client proposals.
• Work closely with Product and Data teams to translate client needs into product evolution.
• Support post-deployment engagement strategies to ensure long-term client success.

Qualifications & Experience

• 8–10 years in Professional Services, Delivery Management, or Program Leadership (SaaS / AI / digital transformation).
• Proven record of leading complex, multi-stakeholder projects from design to successful delivery.
• Strong leadership skills with experience building and scaling high-performing teams.
• Expertise in project governance, resource planning, and risk management.
• Confident engaging with C-level stakeholders and aligning delivery to business outcomes.
• Excellent communication, organizational, and problem-solving abilities.
• Fluent in English and French; knowledge of AI and change management.

Key Competencies

• Delivery Excellence – Drives high-quality, on-time, and value-focused project execution.
• Leadership – Inspires, mentors, and empowers teams toward shared goals.
• Client Partnership – Builds trust and ensures satisfaction through transparency and accountability.
• Operational Rigor – Structures processes, metrics, and governance for scalable impact.
• Strategic Execution – Aligns delivery performance with business priorities and long- term vision.
• Collaboration – Works seamlessly across Sales, Product, and Data teams to ensure end-to-end success.

What We Offer

• Opportunity to lead a strategic function in a fast-growing AI company.
• Direct engagement with senior executives and complex client projects.
• Collaborative and innovative work environment.
• Competitive compensation and benefits package.
• Significant impact on client success and organizational growth.Head of Professional Services – InsideBoard AI

Location: Paris 2

What you'll do:

• Act as a senior advisor to C-level clients, influencing strategy and maximizing value from our solutions.
• Lead end-to-end delivery of complex projects, ensuring quality, timeliness, and measurable impact.
• Build and mentor a high-performing team of consultants and project managers.
• Collaborate with Sales and Product to shape proposals, gather client feedback, and influence roadmap.
• Implement scalable processes and best practices for professional services excellence.

What we're looking for:

• 8+ years in professional services, consulting, or client success (SaaS/AI preferred).
• Proven experience in executive-level advisory and complex project delivery.
• Strong leadership, strategic thinking, and communication skills.
• Hands-on, results-oriented mindset with experience scaling teams.
• Passion for AI, digital transformation, and driving business impact.

Why InsideBoard AI:

• Lead a strategic function in a fast-growing AI company.
• Engage directly with top executives and high-impact projects.
• Shape the future of AI adoption for our clients.
• Competitive compensation and flexible work environment.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.