EU Vet Digital Services Manager

il y a 5 jours

RCARoyal Canin Aimargues, France Mars Temps plein

Job Description:

This role, based in our HQ in Aimargues, leads and drives strategic transformational project to digitalize the E2E entire Vet reco model: e-recommendation / e-conversion / e-retention.


What will be your key responsibilities?

E-RECO:

  • Defines EU Priorities to influence Global Roadmap Creation
  • Collaborates with Global Core team in Vet Digital strategy definition
  • Owns KPI definition and monitoring
  • Defines Feature prioritization for Global DT, Follow up on developments, Leads and support tests with local units
  • Lead Vet Service Community, Define & Support business Activation in clusters, Support when issues,
  • Lead improvements deployments (new features / new services)

CONVERTION & RETENTION:

  • Is responsible for EU IVO Mapping & Assessment (always on), Create and to create links with E-Recommendation
  • Identifies and define the best strategy and digital solutions to e-convert Vet recommendations while keeping the Vet in the value chain and respecting specific RTM requirements (eg Clinical Alliance)

PMS INTEGRATION:

  • Lead PMS Integration for EU: mapping / Assessment / prioritization / roadmap
  • Interface with external provider and with Digital team to ensure strong executional plan

LOYALTY PLATFORMS/REWARD ·

  • EU Mapping & assessment, Support Units to integrate with RC technology
  • Co-create with Global team a common approach (business & technical)
  • Actively contribute to build a strategic direction for EU
What are we looking for?
  • Business management degree
  • Excellent English written/spoken · French written/spoken is considered a plus
  • Experience in sales or marketing (minimum 3 years) / Experience in Digital Ecosystem
  • Demonstrated ability to work cross functions with strong influencing skills whilst building trusting and credible relationships
  • Project management & deployment experience
  • Able to handle complexity and ambiguity whilst managing to get things done.
  • Experience in customer management and engagement.
  • Experience with and interest in digital creative trends.

What can you expect from Mars?
  • Work with diverse and talented Associates, all guided by the Five Principles.
  • Join a purpose driven company, where we're striving to build the world we want tomorrow, today.
  • A strong focus on learning and development support from day one, including access to our in-house Mars University.
  • An industry competitive salary and benefits package, including company bonus.

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