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Strategic Account Management Team Lead

il y a 3 heures

Rue SaintMaur Paris France France swan Temps plein


About

Swan is Europe's embedded banking specialist. We empower software companies to embed banking features like accounts, cards, and payments directly into their products, under their own brand.Swan processes over €1.5 billion in monthly transactions for more than 150 companies—like Pennylane, Indy, Agicap, Libeo, and Lucca. Founded in 2019, the company has received growth capital from leading investors such as Lakestar, Accel, Creandum, Bpifrance and Eight Roads. Swan is a principal member of Mastercard and a licensed financial institution, regulated by the French banking authority (ACPR).

Our mission

Banking belongs in business software

Many software companies already serve small businesses incredibly well: helping them send invoices, run payroll, manage inventory, and more. They're on a mission to become the central hub for managing every aspect of business life.

But when it comes to financial workflows, there's still a gap. Too many critical tasks like managing cash flow, tracking payments, or reconciling accounts happen outside the software, across spreadsheets, email threads, banking portals.

It's a missed opportunity. Business software shouldn't just record financial activity — it should run it.

To learn more about us: About Swan ; Our story.

Job description

Swan is looking for a Lead for our team of Sales Strategy & Account Managers. Someone who will grow our business from the inside and help us maximize the full potential of our platform and partners.

We are looking for a strategic thinker with strong business acumen who excels in identifying and capitalizing on entrepreneurial revenue opportunities. The ideal candidate should be curious, eager to learn, and possess a solid understanding of technical and regulatory concepts of a Financial Insitutution. They will leverage their consultative sales skills to understand partner and end-customer needs and position solutions for Swan's long-term success. As a collaborative team player, they will work closely with our Product and Compliance teams to integrate critical prospect and partner requirements into our roadmap and streamline our onboarding processes.

While we're expanding across Europe with local presence in multiple countries, this position is based in our Paris office.

Your mission

Ensure the success of our partners with Swan by:

  • Accelerating time-to-revenue during the onboarding phase
  • Driving planned revenue growth
  • Ensuring a high level of satisfaction and avoiding churn

Your responsibilities

  • Management of a team of Account Managers to reach the objectives set for the region
  • Manage your portfolio of partners and be accountable for their revenue growth.
  • Track and analyse your partners' performance to identify opportunities and challenges
  • Conduct Quarterly Business Reviews (QBR) for top partners to track progress and align strategies, drive partner engagement with standardized monthly reporting and product marketing
  • Upsell new features on existing projects with partners
  • Monitor and manage partner satisfaction through Health Score, CSAT, and other metrics
  • Coordinate with the product development team to convey customer requirements and feedback
  • Effectively work cross-functionally across the organization to shape Swan's solutions to meet customer needs

Curious about your future team?

Within our Strategic Account Management team, you will part of our Operations department and work closely with Integration Specialists, Compliance, Account Executives and Support to ensure our the success and growth of our partners.

Preferred experience

You're a great match if:

  • 8+ years of experience in a business development or account management position in a start-up/scale-up, another fast-paced work environment or in a consulting firm.
  • Previous experience as a team lead or manager
  • You have a strong interest in startups and emerging technology businesses.
  • You can understand and articulate technical concepts, translating them into business- or industry-relevant language.
  • You are passionate about customer success and building long-term relationships.
  • You are data-driven and highly analytical.
  • Our ideal teammate: Empathetic. Skilled. Frank. We love to challenge each other, and we leave our egos at the door.

It's okay if you don't tick all the boxes — don't let imposter syndrome prevent you from applying  


Swan is committed to providing a caring work environment for all employees, regardless of age, sex, disability, sexual orientation, race, religion, or belief.

When it comes to recruitment, we're interested in your work experience, skills, and overall personality. Because diversity makes the workplace stronger and is necessary for Swan's success, we are intensifying efforts to incorporate concrete actions to help us improve in this area.

About Swan

 Perks of being a Swanee:

  • Holidays : 25 days + RTT
  • Meal Vouchers: We provide a Swile card to cover your meals on work days.
  • Transport: Monthly mobility package for employees. In accordance with the company agreement for sustainable mobilities, you can now use your mobility package to pay for alternative commuting modes.
  • Health insurance (mutuelle): Alan. This is Swan's health and welfare insurance.
  • Sports: Thanks to our partnership with Classpass and Gymlib, you can enjoy advantageous discounts on subscriptions. They offer a wide range of sports activities as well as wellness activities.
  • Well-being support: access to Moka Care for mental health and wellness.
  • Hybrid remote policy: We offer the possibility of working from home for 2 days per week.
  • Offsite: Once a year we gather to reconnect, deep-dive into big topics, and relax.
  • This isn't a perk, it should be the rule, but diversity and inclusion are important at Swan. We're working hard to get better every day.

Our values:

Swan's core values guide our actions daily. Individually, they may seem obvious, but together, they form a unique culture.

Simplicity: Leonardo Da Vinci said: "simplicity is the ultimate sophistication." If something's convoluted or confusing, we work extra hard to break it down. - Making complex things simple is what we do.

Long Term: We always play the long game, whether it's to support our partners in their growth journey, or make tangible commitments to climate action.

Excellence: We are a team of experts who consistently go all out to create pixel-perfect banking services and exceed our partners' expectations— whatever it takes.

Be Human: We believe in the power of kindness and the importance of acting with integrity. But embracing our humanity extends beyond interpersonal interactions, it means caring about greater issues that affect our planet.

You can find out more about our culture.

Recruitment process
  • A 30-min video call with our Talent Acquisition Manager, to get to know you, understand your career expectations and answer your questions
  • An interview with Arthur, our Head of Strategic Account Management
  • A business case
  • Meet the team
  • An interview with Olivia, our COO