IT Technical Consultant

il y a 1 semaine

Lille, Hauts-de-France Zoho Corporation Europe Temps plein
ManageEngine, a division of Zoho Corporation, provides enterprise IT management software for service management, operations management, Active Directory, and security needs. With innovative solutions and a customer-first approach, we empower businesses to streamline IT operations and achieve operational excellence.
If you're passionate about technology, possess excellent communication skills, and thrive in a fast-paced, customer-focused environment, we want to hear from you
 
 Learn more about ManageEngine :
 
About the Role:
 
As a Technical Consultant, you will deliver end-to-end presales and technical support for ManageEngine's solutions, engaging with customers and partners to provide cutting-edge IT management tools and services. You'll act as a trusted advisor to strategic accounts, ensuring customer satisfaction while driving upsell and cross-sell opportunities.

This role requires a willingness to travel extensively across France to meet customers, partners, and prospects.

Requirements

  • IT Expertise: Strong IT skills with a solid understanding of IT Service Management, IT operations management, Digital Workpalce, IT security, and observability.

  • Consulting Experience: Previous experience in a technical consulting role, particularly in IT Service Management, IT operations management, Digital Workplace, IT security, infrastructure monitoring and Observability.

  • Monitoring & Security Tools: Hands-on experience with tools like ServiceNow, Ivanti, Splunk, Darktrace, LogRhythm, Halo, SolarWinds or similar platforms is essential.

  • Presentation Skills: Strong presentation and demonstration skills, with the ability to engage and influence clients effectively.

  • Self-Motivated: Ability to work independently, manage time efficiently, and prioritize tasks effectively.

  • Communication: Excellent verbal and written communication skills, with the ability to convey technical concepts to both technical and non-technical audiences. Fluency in English and French is mandatory for this role.

Key Responsibilities:

  • Presales Engagement: Conduct end-to-end presales activities, including face-to-face and virtual meetings, product demonstrations, and POCs for ManageEngine solutions.

  • Customer Success: Engage with existing customers to ensure satisfaction, provide technical guidance, and identify upsell/cross-sell opportunities.

  • Technical Consultancy: Act as a technical SPOC for strategic accounts, delivering tailored solutions for IT service management (ITSM), security, IAM, PAM, and more.

  • Build Relationships: Build strong relationships with key stakeholders, including customers, partners, and internal teams, ensuring trust and collaboration at every level.

  • RFI/RFP Management: Respond to RFI/RFP requests with detailed technical insights and proposals.

  • Training & Collaboration: Conduct training sessions for resellers/partners and collaborate with engineering teams to stay updated on product developments.

  • Compliance Support: Assist customers with GDPR, ISO 27001, NIS2, DORA, ANSSI and other regulatory standards using ManageEngine tools.

Benefits

  • Competitive salary package aligned with candidate's qualifications, experience, and the market value of the role

  • Supportive and inclusive team and colleagues

  • MacBook, mobile and paid SIM

  • Company provided Lunch

  • Permanent Contract after the successful completion of the probationary period

  • A vibrant international environment

  • Reimbursement of approved business expense

  • Opportunity to work with a global team and contribute to the growth of a leading technology company

It is important for the applicant to hold a national or EU passport, have a valid work authorization and be within commutable distance. The successful candidate will be subjected to background verification in compliance with the national legislation and market standards.

Join ManageEngine Europe today and be part of a company that is revolutionizing the way businesses operate. Together, let's shape the future of business software

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