Strategic Operations

About Dust

We're creating a new AI operating system that has the potential to change the way companies operate. Our mission at Dust is to transform how work gets done by letting any team and employee shape the exact agents they need to accelerate their jobs.

With 70%+ weekly active users, people stick with Dust as much as they do with Slack and Notion. We already are a core part of their jobs.

We're at an exciting stage of our journey—and growing fast. We're serving great customers like Cursor, Clay, Whatnot, and Persona, and aim to x6 our growth by the end of 2025.

Dust is a Sequoia-backed company with an experienced and determined team of optimists (coming from companies like Stripe or OpenAI) that like to focus on users, getting great things done by shipping fast, and doesn't take itself too seriously while doing so.

TLDR;

Operations works across all teams at Dust to drive, build and enable growth of the business.

We are architects and builders. We lead mission-critical, cross-functional efforts, deliver objective analysis and insights, incubate new functions, and execute on strategic initiatives.

You might dig into improving Dust self-serve motion, design new business systems and processes to scale Dust, help us launch new features better and faster, or prepare our next board meeting. Whatever it is, we work on what will move the needle most for Dust. We care about results, not activity, and we help each other doing it.

This isn't a traditional support role – you'll be building the operational foundation that lets a lean team compete with companies 10x our size.

Our culture

• Product-First: Unlike others focused on building foundation models, we're laser-focused on creating delightful product experiences with existing LLMs. Think "No GPUs before PMF".
• Small, High-Impact Team: Join a team of alumni from Stripe, Square, OpenAI, and other top tech companies. We're intentionally keeping our team small and mighty – every individual has massive scope and impact.
• Transparency & Collaboration: Our repository is open source, and we leverage serendipity between team members. We believe the best ideas emerge when the team shares information and insights openly.
• Proactive Problem-Solving: If you see something broken, fix it—without waiting for permission. We don't wait for solutions - we create them.
• Ship to Learn: We move fast and learn from real user feedback.
• Intellectual Humility: We value strong convictions balanced with open-mindedness. Team members confidently advocate for their ideas while remaining receptive to new perspectives and evidence that might change their minds. If new data emerges, we adapt quickly.

What you'll do

• Help identify and implement new opportunities that grow Dust's business across our EU and US markets
• Work with Product to prioritize and launch features most important to our builder and admin segments
• Design and implement the business and operational systems that make Dust tick – from quote-to-cash automation to user onboarding flows
• Perform analyses and research that help us make the right growth decisions, using both traditional analytics and AI-powered insights
• Incubate and help run new functions before we hire dedicated teams (business operations already built partnerships, community, customer success and talent)
• Partner with Engineering, Product, Sales, and Marketing to execute on strategic initiatives and drive operational scale
• Build with Dust to transform Dust – become a power user of our own product and showcase what's possible with AI agents
• Drive company-wide accountability through OKR planning, board materials, and investor communications

Requirements

• You get a kick out of building and shipping – whether it's a new project, a dashboard, or an AI agent that solves a real problem
• You enjoy doing whatever it takes to execute on complex, ambiguous projects that span multiple teams
• You have a proven track record for working collaboratively across teams and with external partners
• You are low ego and have a knack for working well with a wide range of people – from engineers to executives
• You excel in problem-solving and can think from first principles to find creative solutions
• You have a process-oriented mindset and a natural ability to organize people and projects to get things done
• You demonstrate good SQL and data analysis skills.
• You're genuinely excited about AI and can envision how LLMs will transform how we work
• You have 2-4 years of experience in consulting, strategy, operations, or comparable roles in high-growth tech companies
• You have experience taking initiatives from conception to launch, whether in product, project management, or business operations

The builders we're looking for:

• First-principles thinking: You question why things work the way they do
• Writing-first culture: Your memos are clear, concise, and drive action
• Customer obsession: You'll talk to users directly, not through layers
• Cross-functional collaboration skills – you thrive working with diverse teams and can influence without authority
• Builder mentality: You'd rather ship an 80% solution today than a perfect one next quarter
• Comfortable with ambiguity: You thrive when the problem isn't well-defined
• Hands-on experience building with AI tools – you've used LLMs, automation tools, or AI agents to solve real problems

Nice to have (or excited to learn):

• Data analysis skills or technical background – SQL, spreadsheet modeling, experience with BI tools, coding experience, or comfort working closely with engineers
• Experience in high-growth technology companies – understanding of startup dynamics and scaling challenges
• GTM or revenue operations experience – familiarity with CRM systems, marketing automation, or sales processes
• Strategy consulting – structured thinking and analytical frameworks
• Community building or partnership experience – understanding of ecosystem development

"Nice to have" really means "nice to have". It's completely possible that you don't have any of these and are still a great fit for the team.

Compensation and Benefits

Base salaries are just one component of the total compensation package and are determined by a number of factors such as years of experience, expertise, qualifications and more. In addition to base salary, we offer competitive equity packages that play a big part in recognizing you for the huge impact you will have on helping us achieve our mission. Please note, the salary range is a guideline that is subject to change without notice.

• Competitive compensation: €50K - €80K* base salary
• We offer substantial support for relocation, including a stipden up to €10k, finding an apartment in Paris, and supporting you with all residence and work permit-related procedures
• Significant equity package in a Sequoia-backed startup
• Health insurance for you and your dependents
• New MacBook Pro or Linux machine, monitor, keyboard, etc.
• Beautiful office in the heart of Paris
• Opportunity to travel to the US multiple times a year
• Regular team events and offsite
• We can go higher for outstanding profiles.

Location

We're prioritizing building our team with an in-person culture at our offices in Paris and San Francisco, valuing the magic that happens when talented people work closely together.

Why Dust

We're not building yet another enterprise SaaS tool. We're creating an AI OS that will fundamentally change how companies operate. We believe existing AI models are powerful enough to have a tremendous impact on the world (and will keep getting better) – the key is building the infrastructure so that they have context and explore the best interfaces for humans to interact with them.

We have the unique opportunity to explore and shape the way humans interact with machines while working on a product we use ourselves every day.

If you're excited about crafting products that reinvent B2B software and want to join a team that combines the best of startup culture with the backing of top-tier investors, we'd love to talk.

Even if you don't check every box in our requirements, we encourage you to apply. We value diverse perspectives and backgrounds, and we're more interested in your potential and passion than a perfect match to our checklist.

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Learn how we think and work.

• Our product constitution a story about our mission
• Agents at work - Latent Space, podcast with our cofounder, Stanislas Polu, 2024
• LLMs reasoning and agentic capabilities over time - dotAI, podcast with our cofounder, Stanislas Polu, 2024

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