Technical Support Analyst

il y a 3 jours

Paris, Île-de-France Solidus Labs Temps plein

About Solidus Labs

At Solidus, we are shaping the financial markets of tomorrow with cutting-edge trading surveillance and risk management solutions that protect investors, enhance transparency, and ensure regulatory compliance across traditional financial assets and crypto markets.

With over 20 years of experience in developing Wall Street-grade FinTech, our team delivers innovative solutions that financial institutions and regulators worldwide rely on to detect, investigate, and report market manipulation, financial crime, and fraud. Headquartered in Wall Street, with offices in Singapore, Tel Aviv, and London, we safeguard millions of retail and institutional entities globally, monitoring over a trillion events each day.

With the rapid expansion of digital assets into traditional finance, we are expanding our Technical Support team to support our growing institutional customer base.

The Role

As a Technical Support Analyst, you will be responsible for analyzing and resolving customer-reported issues related to our SaaS solution and directly communicating both with the reporting customer and collaborating closely with internal teams (R&D, Product, Customer success) to ensure a maximized customer experience. Your ability to act as a liaison between the client and the product with a can-do proactive problem-solving approach will be integral to the overall success.

This is an opportunity to bring your experience supporting SaaS systems through strong analytical and communication skills, while working in a dynamic environment and impacting the processes of a new team that allows for personal and professional development. You will evolve in a fast growing digital asset FinTech company based on performance and achievement.

Responsibilities

  • Respond to customers in a prompt and professional manner in order to maintain a high level of customer satisfaction.
  • Analyze and troubleshoot effectively in order to quickly resolve issues independently and report software defects with clear priorities and step-by-step scenarios for those issues requiring R&D.
  • Collaborate with cross functional teams in R&D, Product, and Customer Success in order to understand and track solutions and resolutions end-to-end for our customers.
  • Become a power user of the system while staying up-to-date with ongoing functionality releases.
  • Contribute to identifying, authoring and maintaining useful customer-facing knowledge articles.
  • Work collaboratively with your team while positively impacting support operational definitions.

Requirements:

Requirements

  • 3+ years of technical customer support experience in a SaaS company.
  • Strong technical orientation, analytical and troubleshooting skills in the areas of REST API, AWS, Databases/SQL, User authentication (HMAC, MFA) and log interpretation.
  • Excellent verbal & written communication skills, with the ability to interpret technical situations and convey them clearly to a technical and non-technical audience.
  • Able to collaborate in a team and work independently in a fast paced industry.
  • Familiarity w/ financial systems /processes e.g. orders/executions/regulations and FIX standard is a plus.
  • Hands-on experience with Jira, Zendesk or equivalent is a plus.
  • Familiarity with or have practiced within an Agile methodology framework.
  • Flexible to occasionally cover non-standard work hours while maintaining a sense of urgency and responsibility for high priority issues

Location

  • This is a remote EU position based.

  • Technical Project Manager

    il y a 5 jours

    Paris, Île-de-France Support Temps plein

    Job OverviewWe are seeking a meticulous and knowledgeable Certification Engineer to join our team. The primary responsibilities of this role include obtaining, interpreting, and communicating certification regulations and carrier requirements, developing and executing certification plans, conducting network and carrier acceptance tests, and providing...

  • Technical Support Specialist

    il y a 7 jours

    Paris, Île-de-France EVEREC Temps plein

    Technical Support Specialist – France (Installers)Location:France (Hybrid / Remote)Contract Type:PermanentCompensation:€45,000 – €50,000 + BenefitsLanguages Required:French & English (both fluent)About the CompanyWe're partnering with a fast-growingEV charging and cleantech scale-upthat is transforming how electric vehicle infrastructure is deployed...

  • Technical Support Engineer

    il y a 2 semaines

    Paris, Île-de-France AUTEL Energy - Europe Temps plein

    Driven by Intelligence. Powered for the Future.Autel is a global tech innovator in automotive diagnostics and smart mobility. With 2,000+ talents across 70+ countries, we fuse AI, big data, and cloud to drive the next generation of intelligent vehicles.As Autel Energy continues its expansion across Europe's EV charging market, we are looking for an...

  • Technical Support Representative

    il y a 1 semaine

    Paris, Île-de-France Align Technology Temps plein

    Department:Customer SupportLocation:EMEA-FranceDescriptionThis role is ideal for technically savvy professionals with strong problem-solving skills and a customer-focused mindset. As aTechnical Support Representative, you will be the first line of support for dental professionals using our iTero products. You'll handle technical inquiries, resolve software...

  • Technical Support Specialist

    il y a 2 semaines

    Paris, Île-de-France D-EDGE Hospitality Solutions Temps plein

    Who We AreHave you ever booked a hotel online? Then you've probably used D-EDGE without knowing it.Mission: Every day, we help more than 17,000 hotels worldwide to develop their online visibility and sales through leading-edge cloud-based e-commerce solutions.As a subsidiary of the Accor group, D-EDGE simplifies the life of independent hotels and hotel...

  • Customer Technical Support

    il y a 5 jours

    Paris, Île-de-France Insight Global Temps plein

    Insight Global is searching for aCustomer Support Technicianto serve as the primary desktop support specialist for the Paris office, delivering prompt and effective technical assistance to office users. This position is responsible for troubleshooting and resolving issues related to desktops, laptops, mobile devices, and office peripherals.This will be...

  • Application Support Analyst

    il y a 2 semaines

    Paris, Île-de-France twentyAI Temps plein

    Production Support Analyst – Shared IT ApplicationsContract Length:6 months rollingLocation:Paris (hybrid – 3 days per week remote)Start:ASAPOverviewWe're partnered with a global financial market infrastructure provider operating in a regulated and mission-critical clearing environment. Their IT Shared Applications team is expanding and looking for a...

  • Technical Support Engineer France

    il y a 4 jours

    Paris, Île-de-France smartmicro Temps plein

    smartmicro is a specialist in radar and hybrid sensor technology based in Germany, Braunschweig. Most of our products are designed and manufactured in Germany and exported worldwide to our customers through a network of distributors and partners. To further develop our international business, smartmicro seeks a technical support expert for our customers in...

  • Product Technical Support Representative

    il y a 5 jours

    Paris, Île-de-France Avantor Temps plein 60 100 $US - 100 100 $US

    The Opportunity:Avantor is seeking a dedicated Product Technical Support Representative to optimize our Biopharma team, delivering results against some of the most complex business and technology initiatives.Our team of Product Technical Support Representatives are highly trained product experts with scientific backgrounds. You will have the opportunity to...

  • BMC Helix Support

    il y a 4 jours

    Paris, Île-de-France Müller`s Solutions Temps plein

    Müller's Solutions is looking for an enthusiastic BMC Helix Support / Technical Support Analyst to join our remote team. In this vital role, you will deliver superior technical support to our clients using BMC Helix, assisting them with troubleshooting and resolving various technical challenges related to the software. This position requires a proactive...