Technical Support Representative

il y a 7 jours

Paris, Île-de-France Align Technology Temps plein

Department:
Customer Support

Location:
EMEA-France

Description
This role is ideal for technically savvy professionals with strong problem-solving skills and a customer-focused mindset. As a
Technical Support Representative
, you will be the first line of support for dental professionals using our iTero products. You'll handle technical inquiries, resolve software and hardware issues, and ensure a seamless customer experience through remote support and clear, solution-oriented communication. Your ability to troubleshoot, document accurately, and collaborate across teams will be key to maintaining high service standards.

Role expectations

  • based tools, hardware, and connectivity.
  • Provide remote desktop support to dental professionals, guiding them through technical issues in a clear and supportive manner.
  • Monitor, manage, and close support tickets using and internal systems, ensuring adherence to SLA response and resolution times.
  • Respond to inquiries via phone, email, and team inboxes, maintaining a professional and proactive communication style.
  • Escalate complex or unresolved issues to higher-tier support teams or management as needed.
  • Maintain and contribute to internal knowledge bases, FAQs, and process documentation to support continuous learning and team efficiency.
  • Collaborate with internal departments and distribution partners across Europe and Asia Pacific to resolve customer issues effectively.
  • Support onboarding and training of new Technical Support team members or colleagues from other departments when required.
  • Identify and suggest improvements to tools, processes, or service workflows to enhance the overall customer experience.

What We're Looking For

  • High school diploma required; college degree highly preferred.
  • 1–2 years of experience in technical support, help desk, or customer service—ideally in healthcare, medical devices, or a regulated industry.

  • Strong troubleshooting skills, with working knowledge of:

  • Windows OS and browser configurations (e.g. Internet Explorer 8–10, Chrome, Safari)

  • Basic networking concepts

  • Remote desktop tools

  • Ability to clearly explain technical issues to non-technical users, with a customer-first mindset.

  • Experience using or similar ticketing systems is a strong plus.
  • Proactive, solution-oriented attitude with a willingness to learn and contribute to team success.
  • Language requirements: Native-level French and strong verbal and written English communication skills.
  • Availability to work onsite, 5 days per week.

Applicant Privacy Policy
Review our
Applicant Privacy Policy
for additional information.

Equal Opportunity Statement
Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.

  • Support Representative

    il y a 3 jours

    Paris, Île-de-France HqO Temps plein

    About the roleWe are seeking a Support Representative to join our growing Customer Support team. In this role, you'll serve as a key escalation point for complex customer inquiries and technical issues, ensuring timely, empathetic, and high-quality support that drives satisfaction, retention, and operational excellence. As a bilingual (English/French)...

  • Product Technical Support Representative

    il y a 3 jours

    Paris, Île-de-France Avantor Temps plein 60 100 $US - 100 100 $US

    The Opportunity:Avantor is seeking a dedicated Product Technical Support Representative to optimize our Biopharma team, delivering results against some of the most complex business and technology initiatives.Our team of Product Technical Support Representatives are highly trained product experts with scientific backgrounds. You will have the opportunity to...

  • Support Representative

    il y a 3 jours

    Paris, Île-de-France HQO Temps plein

    About HqOHqO is connecting real estate to the people with an asset agnostic, cross-property suite of powerful applications and services that foster best-in-class, dynamic end-user experiences. HqO's REX (Real Estate Experience) Platform assesses the health and performance of a person's experience within a physical space while providing the necessary tools...

  • Support Representative

    il y a 3 jours

    Paris, Île-de-France HqO Temps plein

    About HqOHqO is connecting real estate to the people with an asset agnostic, cross-property suite of powerful applications and services that foster best-in-class, dynamic end-user experiences. HqO's REX (Real Estate Experience) Platform assesses the health and performance of a person's experience within a physical space while providing the necessary tools...

  • Technical Project Manager

    il y a 3 jours

    Paris, Île-de-France Support Temps plein

    Job OverviewWe are seeking a meticulous and knowledgeable Certification Engineer to join our team. The primary responsibilities of this role include obtaining, interpreting, and communicating certification regulations and carrier requirements, developing and executing certification plans, conducting network and carrier acceptance tests, and providing...

  • Customer Support Representative

    il y a 2 jours

    Paris, Île-de-France Essence Coaching Group Temps plein

    Customer Support Representative - Romanian + English Are you a Romanian-speaking professional ready for a dynamic customer support role? We're hiring a Customer Support Representative (Romanian + English) to join our On-Site team. This is a great opportunity to use your language skills to support a major international project. What You'll Do • Deliver...

  • Customer Experience/Support Representative

    il y a 3 jours

    Paris, Île-de-France Brevo Temps plein

    At Brevo, we're not just building a CRM. With our technology, we're helping millions of organizations build lasting relationships with their customers. From emails and SMS to WhatsApp, Chat, and Marketing Automation, our tools are intuitive, powerful, and built to scale with every ambition. We give businesses a clear view of the customer journey, so they...

  • Technical Support Specialist

    il y a 5 jours

    Paris, Île-de-France EVEREC Temps plein

    Technical Support Specialist – France (Installers)Location:France (Hybrid / Remote)Contract Type:PermanentCompensation:€45,000 – €50,000 + BenefitsLanguages Required:French & English (both fluent)About the CompanyWe're partnering with a fast-growingEV charging and cleantech scale-upthat is transforming how electric vehicle infrastructure is deployed...

  • Technical Support Engineer

    il y a 1 semaine

    Paris, Île-de-France AUTEL Energy - Europe Temps plein

    Driven by Intelligence. Powered for the Future.Autel is a global tech innovator in automotive diagnostics and smart mobility. With 2,000+ talents across 70+ countries, we fuse AI, big data, and cloud to drive the next generation of intelligent vehicles.As Autel Energy continues its expansion across Europe's EV charging market, we are looking for an...

  • Stage - Customer Support Representative

    il y a 2 semaines

    Paris, Île-de-France FoodFlow Temps plein

    Descriptif du posteAu cœur de l'équipe Opérations, ton rôle sera d'accompagner les clients dans leur expérience FoodFlow.Nous recherchons un(e) Customer Support Representative, tes missions seront les suivantes :Le suivi des livraisons : tu seras la personne garante de notre qualité de service. Tu suivras au quotidien le déroulé des livraisons afin...