Technical Support Representative

il y a 6 jours

Paris, Île-de-France Align Technology Temps plein

Department:
Customer Support

Location:
EMEA-France

Description
This role is ideal for technically savvy professionals with strong problem-solving skills and a customer-focused mindset. As a
Technical Support Representative
, you will be the first line of support for dental professionals using our iTero products. You'll handle technical inquiries, resolve software and hardware issues, and ensure a seamless customer experience through remote support and clear, solution-oriented communication. Your ability to troubleshoot, document accurately, and collaborate across teams will be key to maintaining high service standards.

Role expectations

  • based tools, hardware, and connectivity.
  • Provide remote desktop support to dental professionals, guiding them through technical issues in a clear and supportive manner.
  • Monitor, manage, and close support tickets using and internal systems, ensuring adherence to SLA response and resolution times.
  • Respond to inquiries via phone, email, and team inboxes, maintaining a professional and proactive communication style.
  • Escalate complex or unresolved issues to higher-tier support teams or management as needed.
  • Maintain and contribute to internal knowledge bases, FAQs, and process documentation to support continuous learning and team efficiency.
  • Collaborate with internal departments and distribution partners across Europe and Asia Pacific to resolve customer issues effectively.
  • Support onboarding and training of new Technical Support team members or colleagues from other departments when required.
  • Identify and suggest improvements to tools, processes, or service workflows to enhance the overall customer experience.

What We're Looking For

  • High school diploma required; college degree highly preferred.
  • 1–2 years of experience in technical support, help desk, or customer service—ideally in healthcare, medical devices, or a regulated industry.

  • Strong troubleshooting skills, with working knowledge of:

  • Windows OS and browser configurations (e.g. Internet Explorer 8–10, Chrome, Safari)

  • Basic networking concepts

  • Remote desktop tools

  • Ability to clearly explain technical issues to non-technical users, with a customer-first mindset.

  • Experience using or similar ticketing systems is a strong plus.
  • Proactive, solution-oriented attitude with a willingness to learn and contribute to team success.
  • Language requirements: Native-level French and strong verbal and written English communication skills.
  • Availability to work onsite, 5 days per week.

Applicant Privacy Policy
Review our
Applicant Privacy Policy
for additional information.

Equal Opportunity Statement
Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.

  • Customer Support Representative

    il y a 4 jours

    Paris, Île-de-France Essence Coaching Group Temps plein

    Customer Support Representative - Spanish & English Are you a Spanish-speaking professional with a passion for exceptional customer experience and technical troubleshooting?We're looking for a dedicated Customer Support Representative (Spanish + English) to join our international team in Bulgaria. This is your chance to be part of a dynamic, multilingual...

  • Customer Experience/Support Representative

    il y a 2 jours

    Paris, Île-de-France Brevo Temps plein

    At Brevo, we're not just building a CRM. With our technology, we're helping millions of organizations build lasting relationships with their customers. From emails and SMS to WhatsApp, Chat, and Marketing Automation, our tools are intuitive, powerful, and built to scale with every ambition. We give businesses a clear view of the customer journey, so they...

  • Technical Support Specialist

    il y a 4 jours

    Paris, Île-de-France EVEREC Temps plein

    Technical Support Specialist – France (Installers)Location:France (Hybrid / Remote)Contract Type:PermanentCompensation:€45,000 – €50,000 + BenefitsLanguages Required:French & English (both fluent)About the CompanyWe're partnering with a fast-growingEV charging and cleantech scale-upthat is transforming how electric vehicle infrastructure is deployed...

  • Technical Customer Support

    il y a 4 jours

    Paris, Île-de-France Grow-Talent Temps plein

    Grow- is working with a leading outsourcing/BPO company that is looking to recruit a French-speaking Technical Customer Support for their offices in Thessaloniki. Position: Technical Customer SupportLocation: Thessaloniki, GreeceEmployment type: Full-timeRemuneration: Base salary.DUTIES AND RESPONSIBILITIES:Interact with users through various channels (via...

  • Technical Support Engineer

    il y a 2 jours

    Paris, Île-de-France Jobgether Temps plein

    This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Support Engineer in France. In this role, you will be a key member of the Field Engineering team, ensuring customers achieve maximum value from advanced security automation solutions. You will work remotely in a collaborative, fast-paced environment...

  • Technical Support Analyst

    il y a 4 heures

    Paris, Île-de-France Solidus Labs Temps plein

    About Solidus LabsAt Solidus, we are shaping the financial markets of tomorrow with cutting-edge trading surveillance and risk management solutions that protect investors, enhance transparency, and ensure regulatory compliance across traditional financial assets and crypto markets.With over 20 years of experience in developing Wall Street-grade FinTech, our...

  • Stage - Customer Support Representative

    il y a 2 semaines

    Paris, Île-de-France FoodFlow Temps plein

    Descriptif du posteAu cœur de l'équipe Opérations, ton rôle sera d'accompagner les clients dans leur expérience FoodFlow.Nous recherchons un(e) Customer Support Representative, tes missions seront les suivantes :Le suivi des livraisons : tu seras la personne garante de notre qualité de service. Tu suivras au quotidien le déroulé des livraisons afin...

  • Technical Support Specialist

    il y a 12 heures

    Paris, Île-de-France D-EDGE Temps plein

    WHO WE ARE:Have you ever booked a hotel online? Then you've probably used D-EDGE without knowing it.Mission : Every day, we help more than 17,000 hotels worldwide to develop their online visibility and sales through leading-edge cloud-based e-commerce solutions.As a subsidiary of the Accor group, D-EDGE simplifies the life of independent hotels and hotel...

  • Technical Support Engineer

    il y a 6 jours

    Paris, Île-de-France Botify Temps plein

    Botify's leading agentic AI search technology and seasoned experts ensure every brand has the power to be found, both in traditional and AI search. With one powerful platform, brands achieve visibility, relevance, and greater control across Google, Bing, ChatGPT, Perplexity, and more.Botify's technology powers agentic workflows, AI-driven recommendations,...

  • Technical Support Engineer

    il y a 5 jours

    Paris, Île-de-France Botify Temps plein

    Botify's leading agentic AI search technology and seasoned experts ensure every brand has the power to be found, both in traditional and AI search. With one powerful platform, brands achieve visibility, relevance, and greater control across Google, Bing, ChatGPT, Perplexity, and more.Botify's technology powers agentic workflows, AI-driven recommendations,...