Senior Application support engineer
il y a 3 jours
As an Application and Technical Support Engineer at Therapanacea, you will be at the heart of our customer relationships. Your core responsibility will be to handle customer support by providing timely and effective responses, guiding clients through installations, and ensuring comprehensive post-installation support for our clinical products.
Key ResponsibilitiesCustomer Support:
Receive, analyze, and resolve customer technical requests to ensure satisfaction.
Act as a key player in incident resolution in collaboration with technical teams.
Maintain a proactive nurturing of clients to respond to their needs and enhance their user experience.
Manage software upgrades, gather customer feedback, and contribute to post-market surveillance activities.
Pre-sales Support
Participate in congresses, organize product demonstrations and trials to showcase the Therapanacea clinical product portfolio.
Be prepared to present the full range of our product features and benefits.
Installation and Training
Organize and conduct software installations, acceptance testing with customers, and training sessions.
Help Technical team in the installation process.
Therapanacea internal activities & Project Management:
Contribute to creating and updating customer-facing documentation, internal support processes, and marketing materials.
Coordinate patch releases: define patch scope, track progress with development teams, and oversee testing and deployment phases.
Due to your customer-facing role, you will play a crucial part in bug resolution and enhancement suggestions in close collaboration with the functional team.
You will be based in central Paris, in a vibrant and international setting, working closely with oncology medical teams, AI experts (statistical and deep learning, numerical optimization), and 3D medical image visualization specialists.
This position necessitates the ability to travel locally and internationally, up to 10% of the time.
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