Emplois actuels liés à Application Support Engineer - Paris, Île-de-France - Botify

  • Application Support Engineer

    il y a 1 jour

    Paris, Île-de-France Wecasa Temps plein

    Descriptif du posteLe poste d'Application Support Engineer (Ruby on Rails) H/F/NB - Stage occupe un rôle clé dans le département de support technique, offrant un soutien de deuxième niveau aux clients ou aux utilisateurs internes. Ce rôle implique de résoudre des problèmes techniques complexes, d'assurer un haut niveau de satisfaction client et de...

  • Field Applications Engineer

    il y a 2 semaines

    Paris, Île-de-France MACOM Technology Solutions Holdings Temps plein

    MACOMdesigns and manufactures semiconductor products for Data Center,Telecommunication and Industrial and Defense applications. Headquartered inLowell, Massachusetts, MACOM has design centers and sales offices throughoutNorth America, Europe and Asia. MACOM is certified to the ISO9001 internationalquality standard and ISO14001 environmental management...

  • Technical Support Engineer

    il y a 1 semaine

    Paris, Île-de-France Sansure Biotech EU Temps plein

    Key ResponsibilitiesInstallation & Validation: Execute on-site installation, calibration, and performance qualification of new instruments in France and the European region. Manage and prepare all necessary tools/materials to ensure smooth and compliant installation.Technical Support & Training:Provide first-line remote and on-site troubleshooting,...

  • Field Application Engineer

    il y a 5 jours

    Paris, Île-de-France Outsight Temps plein

    Outsight's software solutions track the motion of people and vehicles using 3D LiDAR data. Operators of transportation hubs like airports and train stations but also sport venues, road infrastructures and industrial sites can now access accurate and anonymous Spatial Intelligence data, in order to improve operations and increase user safety and...

  • Technical Process Specialist- Support Engineer

    il y a 1 semaine

    Paris, Île-de-France Infosys Temps plein

    Support EngineerAbout UsInfosys BPM is a leading international digital services and consulting company. We support companies in 46 countries. While we constantly implement innovations for our clients, our motto remains the same: Everyone deserves a chance to growR EsponsibilitiesApplication and OS Maintenance : Provide maintenance and support services for...

  • Technical Process Specialist- Support Engineer

    il y a 1 semaine

    Paris, Île-de-France Infosys Temps plein

    Support EngineerAbout us:Infosys BPM is a leading international digital services and consulting company. We support companies in 46 countries. While we constantly implement innovations for our clients, our motto remains the same: Everyone deserves a chance to grow Responsibilities:Application and OS Maintenance: Provide maintenance and support services for...

  • Ingénieur support applications/Ingénieure support applications

    il y a 1 semaine

    Paris, Île-de-France Lunalogic Temps plein

    Créé en 2000,Lunalogicest un cabinet de conseil structuré autour dedeux pôles de compétences:Finance, Risk & Réglementaire : accompagnement des institutions financières, assureurs et entreprises industrielles sur le risque, la conformité et la modélisation quantitative.Data Science, Intelligence Artificielle & Blockchain : conception et...

  • Platform Support Engineer

    il y a 5 jours

    Paris, Île-de-France Qube Research & Technologies Temps plein

    Qube Research & Technologies (QRT) is a global quantitative and systematic investment manager, operating in all liquid asset classes across the world. We are a technology and data driven group implementing a scientific approach to investing. Combining data, research, technology and trading expertise has shaped QRT's collaborative mindset which enables us to...

  • Java Application engineer

    il y a 2 semaines

    Paris, Île-de-France HCLTech Temps plein

    We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.HCLTech is a globally recognized leader in the Tech and IT industry, but we've never forgotten the...

  • Tech Support Engineer

    il y a 2 semaines

    Paris, Île-de-France AVEVA Temps plein

    AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably.We're the first software business in the world to have our sustainability targets validated by the SBTi, and...

Application Support Engineer

il y a 3 semaines

Paris, Île-de-France Botify Temps plein

Botify's leading agentic AI search technology and seasoned experts ensure every brand has the power to be found, both in traditional and AI search. With one powerful platform, brands achieve visibility, relevance, and greater control across Google, Bing, ChatGPT, Perplexity, and more.

Botify's technology powers agentic workflows, AI-driven recommendations, and automated cross-platform indexation and deployment. Brands maximize visibility wherever consumers, bots, and AI agents search, protecting and capturing revenue across all search platforms.

Trusted by 500+ leading brands including Macy's, Levi's, Farfetch, the New York Times, and Marks & Spencer, Botify drives digital discovery, sustained profitability, productivity, and brand authority in an AI-first world.

Industry research shows that women and those in traditionally underrepresented groups generally don't apply to jobs unless they check all the boxes for the role. If you feel strongly that you have what it takes for this role but don't check 100% of the boxes - that's okay - we encourage you to apply anyway and highlight what you can bring to the table

Role Overview

The Application Support Engineer is key to customer happiness at Botify. The Application Support Engineer is always there to take any request into account, provide timely and qualified solutions to requests, and provide follow-up while it is being solved. As a Application Support Engineer, you'll receive requests from customers and internal teams such as Sales, Customer Success, Customer Delivery, and Professional Services. Your goal is to answer them precisely to limit back-and-forth and expedite customer satisfaction. You will also contribute to internal projects to improve both processes and tooling.

Your responsibilities:

  • Help the Client Experience (CX) team and the customer with technical issues related to Botify products, such as LogAnalyzer, RealKeywords, SiteCrawler, SpeedWorkers and PageWorkers.

  • Investigate when data is not correctly provided to customers.

  • Setup technical onboarding (involving scripting).

  • Investigate technical feedback and issues from customers and escalate them to Engineering, keeping customers informed of the resolution.

  • Proactively monitor customer workflows within the application.

  • Ensure reports are generated as expected and fixed in the case of data-related incidents or customer-specific issues.

  • Trigger & Supervise the release management with the Engineering teams.

  • Articulate internal projects with strong impact and collaborate with Engineering teams.

  • Act as Incident Commander in the context of large incidents.

Your qualification:

  • 1+ year of Application Support experience within a SaaS environment

  • You are a customer happiness–driven person, who is excited to work and solve technical challenges in an ambitious environment.

  • You have a technical background (Linux, Python, web, JS, SQL); you enjoy being immersed in a technical environment (AWS, GCP, BQ, Django…); but you're not a full-day developer.

  • You are a fast-learning problem solver, curious, and autonomous.

  • You have a good track record of ticket run and methodology.

  • Our Botify values resonate with you and you are aligned with them.

  • French and English proficiency are mandatory.

  • Knowledge of GitHub, Jira, and AI agents is a plus.

What we offer:

To keep our employees happy and motivated, we are always assessing the benefits/perks we offer to ensure we are competitive. Here are some we'd like to highlight:

  • Location: brand new offices in the center of Paris (7 rue de Madrid, straight out of Gare Saint-Lazare)

  • Hybrid remote policy

  • Attractive Remuneration Package with BSPCE (for Permanent full-time role - CDI)

  • Fun office culture & regular outings such as Team Off-Sites, Annual Kick-Off, Quaterly Team Lunch, Thirsty Thursdays etc. 

  • Lunch vouchers, 50% of transportation reimbursement, fitness classes, generous CSE advantages etc. 

  • Compelling growth perspectives 

Start date: as soon as possible

In addition to the skills and experience we are looking for, our ideal candidate would embody our core values:

Empower Customers. Unleash Potential.

Learn Fast. Progress Faster.

Go the Extra Mile. It's Never Crowded.

Work Hard. Stay Humble.

Be Bold. Be You.

Botify is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.