Customer Support

il y a 1 semaine

Paris, Île-de-France Wingly Temps plein

Who are we?

Wingly is Europe's leading flight-sharing platform, connecting private pilots with passengers seeking unique, affordable, and memorable flying experiences. Since 2015, we've been operating across Europe with a mission to make aviation more accessible while promoting a more sustainable future, we're proud to be the first platform to offer electric flights to the public.

Join us and help shape the future of recreational aviation

Your Mission

As a
Customer Support Intern / Apprentice
, you will be the main point of contact for our French-speaking passengers and play a key role in delivering a smooth and memorable customer experience.

Your Responsibilities

Passenger Support

  • Be the first point of contact for passengers via email and phone
  • Help passengers find the right flight and guide them through the booking process

Customer Experience & Success

  • Proactively follow up on bookings to ensure a smooth take-off experience
  • Help convert cancelled or at-risk bookings through clear communication and problem-solving
  • Collect and analyse passenger feedback to improve our processes and product

Collaboration

  • Work closely with the French Pilot Manager and the marketing team
  • Collaborate with the wider Wingly team to ensure consistent customer processes across markets

What We're Looking For

  • Bilingual in French & English (written and spoken)
  • Strong written communication skills
  • Well-organised, proactive, and solution-oriented
  • Enjoy helping people and creating positive interactions
  • Interest in start-ups and fast-moving environments
  • Previous experience in customer support is a plus
  • Passion for aviation is a bonus (but not required)

Why Join Wingly?

  • Innovative environment
    shaping the future of sustainable aviation
  • International and dynamic team
  • Real impact
    on thousands of unforgettable flying experiences

Ready to Take Off?

Apply now and become part of the Wingly adventure

Employment type:
Internship / Apprenticeship

Contract duration:
12 months

Work mode:
Hybrid (on-site with occasional remote work)

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