Customer Support
il y a 7 jours
Who are we?
Wingly is Europe's leading flight-sharing platform, connecting private pilots with passengers seeking unique, affordable, and memorable flying experiences. Since 2015, we've been operating across Europe with a mission to make aviation more accessible while promoting a more sustainable future, we're proud to be the first platform to offer electric flights to the public.
Join us and help shape the future of recreational aviation
Your Mission
As a
Customer Support Intern / Apprentice
, you will be the main point of contact for our French-speaking passengers and play a key role in delivering a smooth and memorable customer experience.
Your Responsibilities
Passenger Support
- Be the first point of contact for passengers via email and phone
- Help passengers find the right flight and guide them through the booking process
Customer Experience & Success
- Proactively follow up on bookings to ensure a smooth take-off experience
- Help convert cancelled or at-risk bookings through clear communication and problem-solving
- Collect and analyse passenger feedback to improve our processes and product
Collaboration
- Work closely with the French Pilot Manager and the marketing team
- Collaborate with the wider Wingly team to ensure consistent customer processes across markets
What We're Looking For
- Bilingual in French & English (written and spoken)
- Strong written communication skills
- Well-organised, proactive, and solution-oriented
- Enjoy helping people and creating positive interactions
- Interest in start-ups and fast-moving environments
- Previous experience in customer support is a plus
- Passion for aviation is a bonus (but not required)
Why Join Wingly?
- Innovative environment
shaping the future of sustainable aviation - International and dynamic team
- Real impact
on thousands of unforgettable flying experiences
Ready to Take Off?
Apply now and become part of the Wingly adventure
Employment type:
Internship / Apprenticeship
Contract duration:
12 months
Work mode:
Hybrid (on-site with occasional remote work)
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