IT Training Specialist

Job Title:
Technology Platform Rollout – IT Training Specialist

Location:
Remote – Nationwide Travel (~80%)

Duration:
12-18 months

Start Date:
Immediate

Type:
Contract (W-2 via Addison Group)

Hourly Pay:
$60 - $70 / hour

Benefits:
This position is eligible for medical, dental, vision, and 401(k).

Our National Client is looking for an IT Training Specialist to join the team This role is 80% travel traveling to the organization facilities to help with training on one of their new platforms.

Overview
Our client is launching a nationwide initiative to modernize its technology platform across a large, distributed operations network. This enterprise rollout will introduce an AI-enabled platform across all operating locations, improving real-time visibility, event management, and operational performance. To support this effort, the client is seeking a Training & Implementation Specialist who will lead field-level training, adoption, and change management activities throughout the rollout. This individual will serve as a key liaison between corporate stakeholders, local operations teams, and the technology vendor during the implementation period.

Key Responsibilities

• Deliver engaging onsite and virtual training sessions to operational leadership and end users across U.S. locations.
• Train users on the technology platform, including how to:
• Log in and navigate the application/online portal
• Access and retrieve live and recorded data
• Interpret AI-triggered event alerts
• Conduct and document coaching sessions with end users
• Retrieve and share recorded content for internal requests or investigations
• Partner with vendor trainers and internal leadership to ensure alignment on messaging, process, and training content.
• Create and maintain easy-to-use training materials, quick-reference guides, and FAQs for ongoing end-user support.
• Serve as a trusted onsite resource for local managers, helping teams gain confidence using the new technology and workflows.
• Reinforce consistent expectations, accountability, and adoption of the platform across all regions.

Qualifications

• Proven experience delivering software or technology training programs in a distributed or field-based environment.
• Strong communication and interpersonal skills, with the ability to engage both frontline teams and leadership.
• Demonstrated success supporting process rollouts and change initiatives across multiple locations.
• Familiarity with AI-driven platforms, telematics-style tools, or event-based alerting systems preferred.
• High level of professionalism, adaptability, organization, and attention to detail.
• Comfortable traveling frequently (approximately 80%), with a mix of onsite visits and virtual follow-ups.

Travel & Work Details

• Travel will occur weekly but not five full days per week; typical schedule includes Monday–Wednesday site visits.
• In densely populated regions, multiple nearby locations may be covered per trip.
• Flights, hotels, and travel arrangements will be coordinated through the client's corporate travel system.
• Travel time is paid as part of a standard 40-hour workweek.
• Occasional overtime may occur with prior approval.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
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