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Customer Support Specialist
il y a 2 semaines
Signaturit Group is a leading Saas company revolutionizing the way people do business through secure digital transactions. We are the European champions of unified digital transaction management, helping hundreds of thousands of clients in 180 countries authenticate and manage their digital identity, handle client onboarding and KYC (Know Your Customer), electronically sign documents, and securely archive critical transactions.
In France, you may know us as Universign (for electronic signatures) and VIALINK (for client onboarding and KYC).
Today, more than 400 experts and passionate professionals, based in Paris, Barcelona, Valencia, and Madrid, are working every day towards our shared success.
Context Overview
At Signaturit Group our mission is to simplify and secure our clients' digital journeys. We automate and secure critical client interactions such as onboarding, customer verification, and contract signing. As part of a scale-up in the RegTech space, we develop SaaS solutions specialized in digital identity security, electronic signatures, and fraud prevention.
Our platform enables businesses to enhance their client experience with solutions in:
Electronic Signature: digitization and automation of signing processes
KYC & ID Verification: online identity and document verification with AI and machine learning
What you will do at Signaturit
Reporting directly to the Customer Support Manager and working within an innovation-driven team, you will be responsible for:
- Managing customer requests
- Ensuring compliance with the service level agreements (SLAs) defined in our customer contracts
- Monitoring platform activity
- Analyzing error/warning logs generated by the platform
- Analyzing and reporting on support activity: you will analyze incidents and propose sustainable solutions
- Improving the service Ensuring the quality of responses provided to customers, maximizing positive feedback in satisfaction surveys
- Documentation: contributing to the creation of online help articles, procedures, and operating methods
What we believe should contribute to your success in this context
Bachelor's degree in Computer Science
Successful experience of over 2 years as a user support technician in the SaaS sector
Proficiency with ticketing tools: Zendesk / Jira Knowledge of HTML and SQL is a plus
Log analysis skills
Experience with Windows and Office 365 technologies
Strong organizational skills, excellent interpersonal skills, and a collaborative spirit
French and English are required; Spanish is a plus
Interview process (indicative, may require additional stages if required)
HR Discovery Call (30 min)
1st interview with our business (direct report)
Business case
2nd interview with our business & business case feedback
Reference check
Why Join Us
Flexible hybrid work set up
Flexible working hours and A framework status with RTT
Health Insurance 100% covered
Meal Vouchers (Ticket restaurants)
Tailor-made onboarding and skills development program
Access to specialized technical training platforms
Regular events to maintain a good atmosphere
Join Our Vision
Be part of Signaturit Group's journey to revolutionize digital transactions across Europe and beyond. We are excited to welcome fresh talent who are eager to make a meaningful impact in the digital world.
For more information, explore our website and discover how you can contribute to our mission.
* The use of the masculine gender has been adopted for ease of reading and is not intended to be discriminatory.
