Customer Success
il y a 7 jours
Your goal: make sure our international clients are happy, their operations run smoothly, and OneFlash becomes an essential service for their visitors.
You'll join the Ops & Customer Success team, working closely with our COO and international partners.
Your responsibilities:
Manage and support a portfolio of international B2B clients (shopping malls, airports, events, leisure venues, etc.).
Handle daily client requests (reporting, on-site operations, small logistics follow-up) and ensure proper communication with the Ops team in France.
Track performance metrics and usage data, turning insights into actionable recommendations.
Build and share monthly dashboards and performance reports for clients.
Identify opportunities for upsell or renewal, and contribute to account plans.
Coordinate on-site client activations, events, or trade fairs — possibly travelling in Europe to represent OneFlash.
Contribute to improving internal tools, documentation, and customer processes.
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