Emplois actuels liés à head of support - Paris, Île-de-France - STATION F
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Global Head of Customer support
Il y a 51 minutes
Paris, Île-de-France sunday Temps pleinAbout UsAt sunday, we're redesigning the entire hospitality experience: not just payments.With a simple QR scan, guests can access the menu, place their order, pay the bill, tip, and leave a review. We fine‑tune every touchpoint to deliver a seamless experience. Our latest innovation brings video into menus: not just visuals, but a way to build trust...
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Global Head of Customer Support
Il y a 12 minutes
Paris, Île-de-France sunday Temps plein* About Us*At sunday, we're redesigning the entire hospitality experience: not just payments.With a simple QR scan, guests can access the menu, place their order, pay the bill, tip, and leave a review. We fine‑tune every touchpoint to deliver a seamless experience. Our latest innovation brings video into menus: not just visuals, but a way to build trust...
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Head of Procurement
Il y a 15 minutes
Paris, Île-de-France Bramwith Consulting Temps pleinHead of Procurement (EU) – Real Estate Capex Projects | Global Blue Chip | Paris, France (Hybrid) | Competitive Salary + Car & BonusTo apply please contact with a copy of your CV.I am currently representing a prestigious global firm who have an iconic status in the Real Estate world. They possess plenty of variety in project work across a vast portfolio...
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Head of operations
Il y a 44 minutes
Paris, Île-de-France Leonar Temps pleinLicorne Society a été missionné par une startup en pleine croissance pour les aider à trouver leur Head of operations.L'entrepriseMon client est une startup créée en 2022 proposant une solution de prise de notes en réunion à l'aide de l'IA, française et souveraine.L'entreprise compte aujourd'hui plus d'une centaine de clients dont 1/3 étant dans le...
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Head of Ops
Il y a 20 minutes
Paris, Île-de-France Licorne Society Temps pleinLicorne Society a été missionné par une startup Cybersécurité en pleine croissance pour les aider à trouver leur Head of Ops - Cybersécurité100% bootstrap, l'entreprise connaît une croissance annuelle de +100% et prépare son expansion Européenne.Mission principaleStructurer et piloter les opérations de l'entreprise pour garantir efficacité,...
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Head of operations
Il y a 11 minutes
Paris, Île-de-France Licorne Society Temps pleinLicorne Society a été missionné par une startup en pleine croissance pour les aider à trouver leur Head of operations.L'entreprise :Mon client est une startup créée en 2022 proposant une solution de prise de notes en réunion à l'aide de l'IA, française et souveraine.L'entreprise compte aujourd'hui plus d'une centaine de clients dont 1/3 étant dans...
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Head of Product
il y a 6 jours
Paris, Île-de-France Doctrine Temps pleinOur Mission Since 2016, Doctrine has been committed to a major democratic challenge: making the law more accessible. We are the first AI-powered legal platform that helps lawyers and legal professionals free themselves from repetitive, time-consuming tasks so they can focus on what truly matters—at every stage of their work: whether it's understanding a...
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Head of Product
Il y a 27 minutes
Paris, Île-de-France Doctrine Temps pleinOur Mission Since 2016, Doctrine has been committed to a major democratic challenge: making the law more accessible. We are the first AI-powered legal platform that helps lawyers and legal professionals free themselves from repetitive, time-consuming tasks so they can focus on what truly matters—at every stage of their work: whether it's understanding a...
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Head Of Product
il y a 2 jours
Paris, Île-de-France Agicap Temps pleinAbout AgicapCréée à Lyon en 2016 par trois entrepreneurs français, Agicap est l'une des scale-ups avec la plus forte croissance d'Europe, avec plus de 8 000 clients, 600 employés et une croissance rapide du chiffre d'affaires (multiplié par 7 entre 2021 et Agicap fait partie du French Tech 120, qui récompense les startups les plus prometteuses de...
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Head Of Product
Il y a 19 minutes
Paris, Île-de-France Agicap Temps pleinAbout AgicapCréée à Lyon en 2016 par trois entrepreneurs français, Agicap est l'une des scale-ups avec la plus forte croissance d'Europe, avec plus de 8 000 clients, 600 employés et une croissance rapide du chiffre d'affaires (multiplié par 7 entre 2021 et Agicap fait partie du French Tech 120, qui récompense les startups les plus prometteuses de...
head of support
Il y a 35 minutes
About repense la cybersécurité pour la rendre encore pluspertinente,efficaceetaccessible. L'un des principaux défis que nous relevons est d'analyser et de comprendre en permanence lesmenaces émergentesafin de définir des stratégies appropriées et d'avoir la capacité de les exécuter à grande échelle. En combinant latechnologieet uneéquipe pluridisciplinairede passionnés de Threat Intelligence, a unfort impact sur la cybersécuritéavec une approche quibrise les silos, qu'ils soient technologiques, organisationnels ou culturels.Job DescriptionWe seek an innovative and user-orientedHead of Supportto lead our helpdesk andsustain Sekoia's reputation for delivering exceptional customer service. Reporting to the CTPO, this role requires ahands-on leaderwho can initially dive deep into customer issues whilescaling the entire support functionat Sekoia. The ideal candidate will be able to prioritize support needs, advocate for the users, and improve processes while communicating effectively with the team and other departments.Your MissionsUser-Centric Leadership: Maintain our reputation for exceptional support by leading a user-first approach. Ensure every interaction reflects our commitment to quality and captures the voice of the customer to drive continuous improvement.Helpdesk and Investigation Management: Oversee all helpdesk operations, including the handling of customer inquiries and troubleshooting, alongside first-level investigation on more complex issues.Hands-on Involvement: Demonstrate a willingness to engage directly in helpdesk operations during the early stages, setting a standard of excellence and gaining insights for future growth and scaling.Team Advocacy and Representation: Act as the support team's advocate in cross-departmental meetings, ensuring their priorities and insights are recognized and championed throughout the organization.Organizational Development: Lead and develop the support team, focusing on resolving challenges such as its international expansion, nurturing professional growth, and equipping the team with the tools and skills necessary for success.The position can be based in Paris, Rennes or in full remote in any major cities in Europe. Professional trips to Rennes (paid for by the company) will be expected.Preferred ExperienceWe are excited to meet you if :You have a degree in Computer Science, Software Engineering, or a closely related technical fieldYou have at least 2 years of experience in a leading Technical Support position of a B2B SaaS VendorYou're curious about new trends and technological developmentsYou see yourself as an autonomous learner, actively investing in continuous self-improvementYou are fluent in English and French. Other languages are a real plus Having experience in Cyber Security is a plusSide NotesWe are looking for a leader who not only has great organizational and problem-solving skills but who also inspires and empowers their team to excel.A strong background in leading support teams and fostering a positive, collaborative environment is highly preferred.Are you interested in this job but feel you haven't ticked all the boxes? Don't hesitate to apply, and tell us in the cover letter section why we absolutely must meetRecruitment ProcessHere's what's in store for you if you apply :HR Interview with Clémentine, Talent Acquisition Manager (30')Skills fit Interview with Paul, team member of the Support Team (60')N+1 Interview with Georges, CTO (60')Our process usually takes about 2-3 weeks, depending on availability, it includes reference calls. The program: discussions rather than trick questions These discussions will help you understand how works and what it stands for. But they are also (and above all) an opportunity for you to tell us about your career path and your expectations for your next job is an equal opportunity employer for any minority, disability, gender identity or sexual orientation. We are committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives.Additional InformationContract Type: Full-TimeLocation: Paris, RennesEducation Level: Master's DegreeExperience: > 3 yearsPossible full remote
