Shift Manager, VGo Field Operations

Our mission is to make second-hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre-loved clothing and lifestyle items, giving each piece a second life – or even a third.

The Vinted Group is made up of three business units that support this mission:

Vinted Marketplace is Europe's leading platform for second-hand fashion and a go-to destination for all kinds of pre-loved items, with a growing range of categories. Our platform connects millions of members across 20+ markets, helping great items find a new life.

Vinted Go enhances the shipping experience with a vast network of over 500,000 pick-up and drop-off points, partnering with more than 60 carriers across Europe, with added services like item verification for peace of mind on high-value pieces.

Vinted Pay is the newest part of the Vinted Group, dedicated to bringing secure, reliable payments to buyers and sellers across Europe. Seamlessly integrated into the Vinted app, it helps keep every transaction safe, efficient, and easy for our members.

Founded in 2008 in Lithuania, Vinted began as a way for friends to find new homes for clothes they no longer needed. In 2019, we became Lithuania's first unicorn Today, our headquarters remain in Vilnius, and we've grown with offices across Europe, supported by a team of over 2,000 people. Our backers include Accel, EQT Growth, Insight Partners, Lightspeed Venture Partners, Sprints, and TPG.

The Shift Manager ensures the smooth operation of activities and embodies the Vinted Go culture in their daily behavior. They adhere to current safety, quality, and production standards while contributing to the continuous improvement of warehouse operations. At every step, they ensure the consistency of their work and tasks performed in order to alert in case of detected anomalies and avoid possible errors.

Safety, Compliance, and Site Preparation:

• Ensure that all employees adhere to Vinted Go's safety policies and procedures, as well as comply with the law.
• Ensure that the site and all equipment are in good working condition and that repairs are carried out promptly.

Operational Excellence:

• Supervise the work of their team and ensure that all tasks are performed efficiently and to high standards.
• Guide and motivate their team : team leader and operatives
• Train and develop their team : team leader and operatives
• Identify recruitment needs and implement necessary training actions to maintain the site's competitiveness and the development of their team.

Reporting:

• Report on the performance of their position and the warehouse as a whole.
• Analyze data to identify opportunities for improvement.

Planning:

• Establish schedules and record the working hours of permanent staff for payroll transmission and temporary staff for transmission and invoicing by the temporary employment agency
• Ensure that there is sufficient manpower scheduled to meet the company's needs and ensure the team adheres to the schedule.

Supply Management:

• Monitor inventory levels and ensure supplies are ordered in a timely manner to avoid shortages.

Customer Experience:

• Contribute to the customer experience by handling complaints or issues addressed to them.

Continuous Improvement:

• Participate in workshops and projects, contribute to technical teams and projects, and coordinate changes.

Knowledge:

• Mastery of warehouse logistics operations.
• In-depth knowledge of safety policies and procedures specific to logistics warehouses.
• Understanding of operations related to receiving, storing, order preparation, packing, and shipping of products.
• Knowledge of warehouse management systems.
• Ability to use computer tools such as scanners, inventory tracking software, etc.
• Familiarity with productivity standards and key performance indicators (KPIs) used in logistics warehouses.

Skills:

• Ability to effectively manage a team and motivate team members to achieve objectives.
• Excellent planning and organizational skills, especially for setting work schedules and optimizing workforce utilization.
• Advanced problem-solving skills, particularly for resolving daily operational issues and making quick, informed decisions.
• Strong communication skills for collaborating with various stakeholders, such as employees, supervisors, support services, etc.
• Ability to work in a dynamic environment and manage changing priorities effectively.
• Leadership skills to inspire and guide the team towards operational excellence.

Behavioral Skills:

• Team spirit and the ability to foster a positive and collaborative work culture.
• Results-oriented with a focus on operational efficiency.
• Adaptability and resilience in the face of challenges and pressures of the logistics environment.
• Ability to take initiative and continuously improve processes and team performance.
• Ability to work in compliance with safety standards and promote a rigorous safety culture within the team.

• The opportunity to benefit from our share options programme
• 25 days of paid annual leave
• Newest MacBook models
• Mental and emotional health support through the Mindletic app
• Frequent team-building events
• A daily lunch allowance
• ClassPass (Gym Membership subsidy)
• A personal monthly budget for shopping on Vinted

Individual Learning Budget

We invest in your professional growth As part of our commitment to continuous learning, we offer an annual learning budget to support your personal and career development through courses, certifications, workshops and more.

Equal Opportunity

The Vinted Group is committed to building an inclusive workplace where people from all walks of life feel a sense of belonging. We welcome applications from people of all backgrounds, identities and life experiences. At Vinted, all applicants are treated fairly without regard to their race, age, religion or belief, sex, national origin, citizenship, gender identity, sexual orientation, disability, or any other protected characteristic.