Senior Customer Success
il y a 3 jours
MISSIONS
- Ensure the ROI : Work closely with key accounts to define clear business objectives, timelines, priorities, and metrics of success. Your ability to forge strong relationships will be critical in guiding our clients towards their goals.
- Be the trusted advisor in SaaS Governance: Organize and lead a community of customers through sharing success stories, gathering feedback, and fostering peer engagement. Your insights will shape our approach to customer success.
- Be the main contact of the partnership: Ensure robust sponsorship across diverse stakeholders, including CTOs, Architects, Legal, Security, Digital Workplace, SAM, and more. Your role is pivotal in aligning these groups and securing Beamy's strategic positioning within their ecosystems.
- Coordinate the customer journey at Beamy: You are responsible for the success of all customer projects and you set the tempo by delegating.
- Ensure Contract Renew & Upsell.
- You have at least of 8 years of experience within B2LargeB ensuring the customer satisfaction & business sustainability.
- You have worked with large companies also means working on the organisational and process issues into which the Beamy platform fits. You'll be able to adopt a consultative stance to understand client's challenges and suggest solutions or the steps that need to be taken to adapt.
- You know how to develop and implement renewal and upsell strategies.
- You're fluent in French and very good level in Business English.
- Compensation: 80K to 100K package (large portion of variable) plus stock options
- Hybrid remote work : 3 days per week at the office - Paris 9e
- Culture of Transparency: We're an open book when it comes to salaries and the company's financial health, offering clear paths for career progression, all within a positive and empowering atmosphere (think zero micromanagement and high levels of personal ownership).
- Impactful Role: Secure a pivotal spot in our team, playing a crucial part in Beamy's rapid growth and global expansion.
- Top-Tier Benefits: Enjoy the finest health insurance and meal vouchers (Alan & Swile), alongside 5 weeks of vacation plus additional time off (RTT).
- Introductory call with Priscille, Talent Manager
- Interview with Anne, Head of Services
- A case study to showcase your skills
- A Culture Fit Interview
- An on-site visit to experience our work environment firsthand over lunch
Research shows that while men apply to jobs where they meet an average of 60% of the criteria, women and other underrepresented groups tend to only apply when they meet 100% of the qualifications. At Beamy, we value respectful debate and people who aren't afraid to challenge assumptions, so we are looking for diverse perspectives as long as you meet 75% of the criteria.
All qualified applicants will receive consideration for employment without regard to age, color, family, gender identity, marital status, national origin, physical or mental disability, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
-
Customer Success Senior Specialist
il y a 2 jours
Paris, Île-de-France ELCA Temps pleinDescriptionNous recherchons un professionnel qualifié pour rejoindre notre équipe Customer Success en tant que Customer Success Senior Specialist. Votre mission sera de renforcer les relations et la collaboration avec nos clients, d'atteindre un haut niveau de satisfaction client et de promouvoir l'adoption de notre solution en fournissant un support...
-
Senior Customer Success Manager
il y a 2 semaines
Paris, Île-de-France Enfuce Temps pleinAbout the Role:As a Senior Customer Success Manager, your mission will be to lead strategic customer relationships, maximise account growth, and serve as a trusted commercial advisor to our most valued customers. You will take ownership of a portfolio of high-value, often complex accounts, ensuring customers realize maximum value from our solutions and...
-
Customer Success Senior Specialist
il y a 5 jours
Paris, Île-de-France ELCA Switzerland and Europe Temps pleinWe are looking for a qualified professional to join our Customer Success team as a Customer Success Senior Specialist. Your mission will be to strengthen client relationships and collaboration, achieve a high level of customer satisfaction, and promote the adoption of our solution by providing high-quality, personalized technical and business support.As a...
-
Customer Success Senior Specialist
il y a 3 jours
Paris, Île-de-France SECUTIX Temps pleinWe are looking for a qualified professional to join our Customer Success team as a Customer Success Senior Specialist. Your mission will be to strengthen client relationships and collaboration, achieve a high level of customer satisfaction, and promote the adoption of our solution by providing high-quality, personalized technical and business support.As a...
-
senior customer success
il y a 3 jours
Paris, Île-de-France STATION F Temps pleinAboutQui n'a pas utilisé au moins une fois Notion, Airtable ou Zoom ? Les applications SaaS sont partout pour faciliter notre vie professionnelle. Facilement accessible, le SaaS offre aux salariés de nouvelles façons de travailler.Beamy est une entreprise française qui accompagne plus de 40 acteurs majeurs tels que Decathlon, BNP Paribas, Vinci ou encore...
-
senior customer success
il y a 1 jour
Paris, Île-de-France STATION F Temps pleinAboutQui n'a pas utilisé au moins une fois Notion, Airtable ou Zoom ? Les applications SaaS sont partout pour faciliter notre vie professionnelle. Facilement accessible, le SaaS offre aux salariés de nouvelles façons de travailler.Beamy est une entreprise française qui accompagne plus de 40 acteurs majeurs tels que Decathlon, BNP Paribas, Vinci ou encore...
-
Senior Customer Success Manager
il y a 1 semaine
Paris, Île-de-France Bellamy Temps pleinBellamy est le 1er coach IA qui aide les Talents dans leur recherche d'emploi. Aujourd'hui, nous accompagnons une belle startup SaaS spécialisée dans l'orchestration de campagnes CRM sur WhatsApp, un canal qui explose. Dans un contexte d'hyper-croissance et d'arrivée de grandes marques, l'équipe CS se renforce et recherche un Senior Customer Success...
-
Senior Customer Success Manager
il y a 2 semaines
Paris, Île-de-France CXG Temps pleinWe are growing We are currently looking to hire a Senior Customer Success Manager for our office in Paris, where you will be based.This position is offered under a CDD (6 months fixed-term contract).Who we areFounded in 2006, today, we're proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in...
-
Senior Customer Success Manager
il y a 1 semaine
Paris, Île-de-France CXG Temps pleinWe are growing We are currently looking to hire a Senior Customer Success Manager for our office in Paris, where you will be based.Who we areFounded in 2006, today, we're proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 160 professionals from around the world,...
-
Senior Customer Success Manager
il y a 5 jours
Paris, Île-de-France CXG Temps pleinWe are growing We are currently looking to hire a Senior Customer Success Manager for our office in Paris, where you will be based.Who we areFounded in 2006, today, we're proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 160 professionals from around the world,...
