Senior Customer Success Manager

Our job everyday is to protect the data and critical assets of businesses world-wide by discovering hidden vulnerabilities… before the bad guys do

At CybelAngel, we see beyond perimeters to protect businesses from the most critical cybersecurity threats. Fortune 500 Global to mid-size companies world-wide, trust CybelAngel's global team of approximately 130 team members to protect their businesses from digital threats. With a combination of advanced machine learning, cyber analysis expertise, and a powerful suite of software solutions, CybelAngel detects and resolves our clients potential threats, long before they can fall into the hands of cyber criminals.

Our capabilities expand every day to uncover new risks, detect more threats, protect more clients, and create new possibilities for our employees.

With employees based in France and in the US, CybelAngel's global footprint allows for a thriving hybrid, office and remote-work environment. We are looking for exceptional 'go-getters' who share our ambitious vision, innovative culture especially considering our GenAI DNA, high commitment to ethics, and enthusiasm for being the best possible place to work

Our values:

• Be Bold

• Be Curious

• Stronger Together

Your responsibilities:

In this role of Senior Customer Success Manager, you'll get to:

• Manage and grow a portfolio of large, strategic international accounts across the Middle East and Latin America

• Act as the main point of contact for high-value clients on operational and strategic topics

• Lead onboarding, adoption, and long-term success of key customers

• Build strong, trusted relationships with senior client stakeholders

• Drive customer satisfaction, retention, and expansion

• Identify upsell and cross-sell opportunities in collaboration with Sales

• Work closely with Product, Tech, and Sales teams to ensure optimal delivery

• Monitor performance through KPIs, QBRs, and regular business reviews

• Anticipate risks and proactively manage complex customer situations

Who you are:

• 3+ years of experience as a Customer Success Manager or in a similar client-facing role within a SaaS / Tech environment

• Proven background in managing large enterprise accounts

• Native-level English is mandatory

• Fluent Spanish is mandatory

• French is a plus but not required

• Strong stakeholder management and communication skills

• Strategic mindset with excellent problem-solving abilities

• Comfortable working in a fast-paced, international, and multicultural environment

• Highly autonomous, structured, and customer-centric

• Ability to handle demanding clients with a high level of professionalism

If you do not meet the requirements but you think you are a great fit, you are welcome to apply and explain why

Our Benefits:

Based Salary range: 45k-50k+ based on your level of seniority and competencies you will demonstrate during the hiring process

Bonus: 18% uncapped, directly linked to your performance, customer growth and retention objectives

Debit card for paying for lunch, with company contribution

Healthcare insurance, with company contribution

Remote allowance

Monthly credits to spend with CSE partner

5 weeks of holidays and RTT

Subsidy for one sporting event per year

Legal Care Service solution

Flexible work environment : flexible hours, remote (+45% of our team works fully remotely), right to disconnect charter, sick child leave paid

Diversity & Inclusion

Very friendly and benevolent atmosphere

multicultural team (19 nationalities)

34% women

We are committed to creating an inclusive workplace and giving everyone an equal opportunity to succeed, regardless of their background, identity, or life experiences. We value diversity and believe that every individual, no matter their journey, deserves a chance to contribute and thrive.

Your hiring journey

1. 30' call with Romain, recruiter to make sure expectations from both ends have a good chance to match.

2. 45' call with Grégoire, Global Director of Customer Success and CyberOperations, to evaluate skills and culture fit.

3. 90-minute business case interview with Grégoire and the Customer Success team.

4. 30' final call.