Project Manager

Large company with great ambitions and close relations

Efficy is a leading European Customer Relationship Management (CRM) solution that provides businesses of all sizes with comprehensive, flexible, customizable, and scalable software to support their growth. Efficy's platform includes solutions for marketing automation, sales, project management, customer service, and customer engagement. Currently, more than 300,000 users across 63 countries rely on Efficy's tools.

Founded in 2005 and headquartered in Brussels, Efficy has around 500 employees working in local offices across Belgium, France, Spain, the Netherlands, Sweden, Denmark, Finland, Norway, Poland (Warsaw), Hong Kong, or remotely.

Our mission is to contribute to the success of every company by helping them turn customer data into valuable insights while simplifying their employees' work.

At Efficy, no two days are the same, and things evolve quickly. So, fasten your seatbelt and join us on this exciting journey

A unique work experience & company culture

We want our employees to thrive in their daily lives, which is why you can expect exciting challenges, online music quizzes, onsite ping-pong tournaments, and much more. Communication is informal, and your colleagues are always just a short call away.

Your Impact

Efficy is now looking for a Project Manager to coordinate and manage the projects with the customer, to be responsible for drafting and approving the functional specifications, and to follow up on the implementation of the technical solutions with its team of developers in Paris, France.

Key Responsibilities

• You will be responsible for leading and managing the deliverables to deliver the CRM solution for external customers
• Follow up on the scope of the customers' expectations and focus on the standard features of our CRM
• Coordinate and facilitate all activity to ensure successful delivery of their projects or programs
• Be responsible of the budget follow-up and the the profitability study of projects.
• Define a project implementation plan to address improvement opportunities
• Follow up with customers, communicating potential future standards and benefits
• Assist technical teams in the development of the project
• Lead the delivery with the team and client through the implementation process
• Manage the expectations of the customers
• Complete implementation (cost and effort) estimates that are attainable and measurable
• Prioritize activities to meet the requirements
• Improve existing approaches into fresh, alternative solutions
• Act as a liaison between customers, stakeholders and technical teams
• Follow-up and qualify the tickets during the recipe and post-production phases

About YOU

• +3 years in project management/analysis, consulting background is a plus
• Ability to lead several projects at once that have a common goal
• Flexible approach, willing to wear multiple hats if needed
• Strong analytic skills, background in functional analysis required
• Experience with CRM and custom solutions
• Strong track record of leading successful change projects/programs from start to finish as the lead
• Ability to think strategically (big picture) and tactically in regard to project planning, scoping, budgeting, and quality
• Demonstrated ability to estimate project efforts and manage client expectations
• Understanding and appreciation of processes/procedures and governance required to lead projects and programs
• Ability to capture the current state of the customer businesses and map out processes to implement solutions to customer's complex business issues by respecting the standard of our application
• Excellent communication skills in French + English

We offer YOU

• A stable and growing company with an entrepreneurial mindset, where your ideas are valued, and we support you in making them happen
• High flexibility—hybrid work is part of our DNA
• State-of-the-art offices where teamwork is the norm
• International growth opportunities and internal mobility
• A competitive salary package with a bonus system and a referral program
• Engaging events: team lunches, after-work gatherings, sports activities, and trips
• Learning opportunities: languages, technology, product knowledge, sales techniques, and leadership development

Do you have questions about this position? Please contact

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Efficy is a people-first employer, committed to providing equal opportunities for all candidates. We take pride in the diversity of our team and welcome you—exactly as you are. This includes your gender identity, sexual orientation, religion, ethnicity, age, or disability status.

If you're interested in joining us, we encourage you to apply. We can't wait to meet you

Disclaimer

Efficy does not accept unsolicited assistance from search firms for this employment opportunity. Please refrain from making phone calls or sending emails.

All résumés submitted by search firms to any Efficy employee via email, the internet, or any other method without a valid written search agreement in place for this position will be considered the sole property of Efficy. No fees will be paid if a candidate is hired as a result of an unsolicited referral or through other means.