French speaker as an Customer Support Agent in Lisbon OR Braga, Portugal

il y a 6 jours

Paris, Île-de-France Cross Border Talents Temps plein

Cross Border Talents is looking for a French speaker to work as an Customer Support Agent for a global leader in Lisbon or in Braga

The job

To support the company's customers, act as a brand ambassador and continually elevate the customer experience throughout the customer's
lifecycle, transforming each point of contact into opportunities to create brand engagement, trust and loyalty, with a 1st point of contact mindset.

The activities

Part of your daily activities will be:

- Serving customers in inbound and outbound contacts through voice or digital platforms, identifying, understanding and responding promptly to their specific
needs and expectations;

- Achieving high customer satisfaction through personalized, professional communication by applying brand tone to every touch point and situation;

- Using all available skills and information to obtain First Contact Resolution and prevent customers from calling more than once to resolve their issue;

- Being the ambassador and have specialized knowledge of our products, sustainability services and commitments, continuously learns and takes advantage of new knowledge and skills in his own work;

- Creating sales and customer retention opportunities between outbound and inbound contacts, influencing high value customers, size or order value through genuine interest in customers and their habits, taking advantage of relevant offers.

What we are looking for

- Exceptional interpersonal skills with a strong ability to communicate empathetically and clearly; 

- Native level of French and some fluency in English;

- A proactive attitude with a bias toward doing whats right for the community;

- Attention to detail and a results-driven mindset;

- Ability to analyze data and identify trends to enhance workflows.

What we offer

- Competitive salary;

- Performance bonus;

- Constant training and development;

- Great relocation support;

- 40 hours/week, Monday to Sunday on a rotative shift (5 days/week);

- Amazing working environment and great location in the centre of Lisbon;

- Growth opportunities.

  • Exciting Opportunity: French Customer Service Rep in Braga

    il y a 1 semaine

    Paris, Île-de-France Cross Border Talents Temps plein

    Exciting Opportunity: Customer Service Representative E-Health PlatformLocation: Braga, PortugalLanguages: Native FrenchAre you passionate about customer service and looking for an exciting opportunity to work in the E-Health sector? Do you speak French fluently and want to live in a city that combines rich culture, modern amenities, and a relaxed lifestyle?...

  • French speaker as an Operations Customer Expert in Lisbon

    il y a 2 semaines

    Paris, Île-de-France Cross Border Talents Temps plein

    Cross Border Talents is looking for a French speaker to work as an Operations Customer Expert for a global leader in Lisbon, PortugalThe jobTo support the company's customers, act as a brand ambassador and continually elevate the customer experience throughout the customer'slifecycle, transforming each point of contact into opportunities to create brand...

  • French Speakers We Want You in Lisbon

    il y a 2 semaines

    Paris, Île-de-France Cross Border Talents Temps plein

    Looking for a new adventure under the Atlantic sun?Take the leap and start an exciting new chapter in one of Europes most vibrant capitals Lisbon, Portugal.Join our international team as a French-speaking Customer Support Specialist and grow your career while enjoying life in a city known for its ocean breeze, colorful streets, and laid-back Mediterranean...

  • French Customer Support Representative

    il y a 2 semaines

    Paris, Île-de-France Cbtalents Temps plein

    French Customer Support Representative Lisbon, Portugal | Work & live under the Portuguese sunReady to mix work with adventure?Join a global leader in customer experience, and become part of a vibrant, multicultural team helping some of the worlds most exciting brands deliver exceptional service.As a French Customer Support Representative, you'll be the...

  • French-speaking Customer Support Agent

    il y a 2 semaines

    Paris, Île-de-France AetherCore Temps plein

    Lisbon is callingWe are looking for aCustomer Support Agentwith native proficiency inFrenchand at leastB2 level in Englishto join our team in Lisbon. As a member of our support team, you will play a crucial role in providing excellent customer service, troubleshooting issues, and ensuring customer satisfaction.Key Responsibilities:Respond to customers'...

  • French-speaking Customer Support Agent

    il y a 12 heures

    Paris, Île-de-France AetherCore Temps plein

    Lisbon is callingWe are looking for aCustomer Support Agentwith native proficiency inFrenchand at leastB2 level in Englishto join our team in Lisbon. As a member of our support team, you will play a crucial role in providing excellent customer service, troubleshooting issues, and ensuring customer satisfaction.Key Responsibilities:Respond to customers'...

  • Customer Support Specialist French Speaker

    il y a 6 jours

    Paris, Île-de-France Cross Border Talents Temps plein

    On-site in Lisbon (Relocation Package Included)Are you ready for your next career step under the Portuguese sun?We're hiring motivated individuals with strong communication skills to join our on-site customer service team in Lisbon. This full-time opportunity comes with a relocation package included, making your transition smooth and supported from day...

  • French speaking Customer Advisor in Lisbon w/ Welcome Bonus

    il y a 2 jours

    Paris, Île-de-France Cross Border Talents Temps plein

    Join our team as a French-speaking Customer Delight Representative and play a key role in delivering outstanding support to our French-speaking customers. You'll handle inquiries, resolve issues efficiently via email and phone, and ensure a smooth, positive experience for every client. Location: Lisbon or Porto, PortugalRelocation package available for...

  • French speaking Customer Representative

    il y a 4 jours

    Paris, Île-de-France Cbtalents Temps plein

    Customer Service Representative – French Speaker Location: Braga, Portugal (On-site) Start Date: 15 January 2026 Job Description: We are looking for a French-speaking Customer Service Representative to support customers by handling inquiries, resolving issues, and ensuring a high level of customer satisfaction. Requirements: Native or C2-level French...

  • Customer Support Specialist – French Speaker

    il y a 2 jours

    Paris, Île-de-France Cross Border Talents Temps plein

    Portugal (Lisbon / Porto / Hybrid / Remote depending on project) Languages Required: French C2 + English B2 EU citizenship or valid Portuguese work permit requiredAbout the OpportunitiesWe are hiringFrench-speaking professionalsfor several international clients in thetech, digital, and customer experience sectors.New projects are startingJanuary and February...