People Ops Generalist

We believe conversations will become the #1 way to shop.

At Gorgias, we're building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we're leading that shift.

Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we're making shopping feel more natural, human, and connected than ever before.

To win, we focus relentlessly on:

• Quality: conversations that feel authentic and on-brand.

• Experience: effortless shopping from chat to checkout.

• Re-engagement: personal, 1-1 dialogue instead of noisy marketing.

The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.

Join us to make Conversational Commerce real.

About the Team

Our People team's mission is to grow exceptional people in an exceptional environment. We are made up of three sub-teams: People Operations, People Experience, and Talent Acquisition.

We are a globally distributed People team with team members in Canada, US, France, Serbia, and Argentina. Reporting to the People Operations Manager, you will be part of a team with two People Operations Generalists and two Payroll Specialists.

About the Role

As a People Operations Generalist, you'll play a key role in creating an amazing employee experience by supporting core people operations processes across the employee lifecycle. You'll partner closely with People team members and cross-functional stakeholders to ensure day-to-day people operations run smoothly, accurately, and with care. This role is ideal for someone who is building strong foundational People Ops skills, is highly detail oriented, and is excited to grow in a fast-paced environment.

You will primarily be supporting employees in France, Serbia, Portugal, Romania, Poland, and Italy.

What You'll Do

• Support end-to-end People processes across the employee lifecycle, including onboarding, offboarding, employee changes, benefits administration, and leaves of absence.

• Maintain accurate employee records across HR systems, ensuring data integrity and compliance.

• Serve as a main point of contact for employee questions, ensuring timely, accurate, and empathetic responses.

• Identify process or system inefficiencies, suggest improvements, and support the implementation of more scalable solutions.

• Proficient in setting up workflow automations, with interest in expanding experience with AI tools.

• Collaborate with cross functional teams on larger People initiatives such as organizational changes, compensation adjustments, and people data automations.

• Work closely with external vendors (like our HRIS providers) to optimize system configuration and resolve issues efficiently as they arise.

• Create and maintain internal policies to ensure compliance with local employment laws and regulations.

• Manage immigration and relocation cases, in partnership with HRBPs and external counsel.

Who You Are

• Proven experience in People Operations, HR, or a related role.

• Highly detail-oriented and takes ownership of both execution and outcomes.

• Ability to consistently deliver timely, high-quality service and handle sensitive information with care and discretion.

• Experience electing and managing a Social and Economic Committee in France, also known as Comité Social et Économique (CSE).

• Communicates clearly and collaborates effectively with stakeholders across functions and levels.

• Strong problem solving skills with a proactive approach to challenges.

• Experience supporting a globally distributed workforce and thrives working in a fast-paced or tech environment.

Nice to Have

• Experience with Rippling, Deel, Notion, Siit or other ticketing system.

• Experience with global mobility processes.
  

Perks and Benefits

• Competitive salary & equity (90th percentile worldwide, go check our public salary calculator)

• 5-week vacation plus 2 weeks RTT (We follow each country's appropriate PTO Laws)

• Paid sick leave

• Paid parental leave (16 weeks)

• MacBook Pro

• Personal credit card to buy lunches (we use Swile)

• We provide private health insurance (we use GAN)

• Get up to €700 to set up your workstation at home (working from home should feel breezy)

• Get up to €2000 of learning material and wellness support per year This includes €1500 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a €500 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.

• Every quarter, we organize an online company-wide summit to discuss where we're going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats

AI at Gorgias
At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola & others) and an annual L&D budget to explore new ones.

The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.

We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better.

AI use in Recruiting at Gorgias
We use AI tools to assist in managing and assessing applications, with human oversight at every stage.

Diversity & Inclusion at Gorgias
We're committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.

If you need accommodations during the application or interview process, please contact us