Qualitative Research Manager, Advisors Research Center, Paris

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Qualitative Research Manager, Advisors Research Center, ParisQualitative Research Manager, Advisors Research Center, Paris

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results.

Job Title

Qualitative Research Manager, Advisors Research Center

All About Us
The Data & Services team is a key differentiator for Mastercard providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. We combine traditional management consulting with our rich data assets and in-house technology to provide our clients with powerful strategic insights and recommendations. Centered on data-driven technologies and innovation, these services include consulting, loyalty and marketing programs, test-and-learn business experimentation, and data driven information and risk management services. While specializing in the payments industry, Mastercard Data & Services also works closely with major retailers, airlines, and other enterprises, leveraging data and insights garnered from within and beyond its network.

All About the Role

Advisors Research Center is a new capability designed to respond to fast evolving customer needs for high-quality research support, with the important mission of value realization in developing insights and recommendations. This capability augments Advisors traditional areas of strength.

Advisors Research Center is a Global Research-oriented Competency That Applies Proven, Accredited Research and Domain Experience to Partner with Any Client Worldwide to Help Them Drive Measurable Value By

• Delivering new research products and strategies to market smoothly and efficiently

• Successfully leveraging research assets and delivering the most challenging research output that's impactful for clients

• Provide key insights based on secondary research and/or analyzing the data available

All About You

• Extensive Experience of managing projects involving primary research (conducting focus groups, in-depth interviews, ethnographies as well as some quantitative research background)

• Experience of working with 3rd party research vendors (vendor management, execution of primary research studies including research design, discussion guide writing, moderation & analysis/reporting)

• Ability to synthesize and analyze information from primary research. Ability to prepare insightful slides aggregating data from various sources

• Working experience of conducting research via use of free text search, Boolean search, etc. Some experience of working on projects requiring secondary research

• Strong at business writing, creating client-ready materials

• Project Management (including team management, reviews and end-to end delivery). Engage in Client Management (presentation and communication skills)

All About Your Education & Skills

• Have sufficient and relevant working experience across a range of research projects (at least 7 years of experience in qualitative research)

• Expertise in conducting both primary (e.g., interviews, surveys etc.,) and secondary research (using tools such as Euromonitor, Bloomberg etc. and preparing reports)

• Fluent local office language and English required; other languages desirable

• Advanced Word, Excel, and PowerPoint skills required; knowledge of Project Management tools preferred

Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices.

• Ensure the confidentiality and integrity of the information being accessed.

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

---