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Customer Service Manager
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Reporting to the Global Customer Service Manager based in La Ménitré, your main mission is to guarantee the satisfaction of our international clients by providing operational and managerial leadership to your team. You play a key role in coordinating between the sales, logistics, and finance departments, and actively contribute to the continuous improvement of customer processes on an international scale.
Main Goal1. Team Management and Leadership (~40%)
- As a team manager (6 people), your mission will be to lead, support, and develop a multicultural team (recruitment, training, performance reviews, development plan).
- Set objectives and monitor individual and team performance.
- Foster a positive work environment, team cohesion, and communication (especially during busy time).
- Promote a culture of customer service and operational excellence.
2. Export Operational Monitoring and Management (~40%)
- From the technical side, your role will be to ensure the complete processing of orders, from entry to invoicing and payment collection.
- Organize a weekly review of the order portfolio to prioritize, anticipate potential issues, and secure deliveries.
- Manage customer complaints and provide associated sales follow-up.
- Ensure compliance with export procedures (Incoterms, documentation, customs compliance, etc.).
3. Management, Coordination, and Reporting (~20%)
- Finally, you will participate in the implementation of the company strategy, particularly regarding safety and service quality.
- You will ensure the monthly reporting of your activities and contribute to the reliability of performance indicators.
- You will work collaboratively with the sales, supply chain, finance, and quality teams to optimize the customer experience.
Replacement because the previous Manager is moving out.
What we expect of youWith a Master's degree in International Business (or equivalent), you have at least 5 years of experience in an international customer service or sales environment, ideally in the agri-food, agricultural, or industrial sectors. Therefore, you master Incoterms procedures, managing large-scale export customs documentation, and regulatory practices. You are comfortable with IT, have experience with an ERP system (we use JDE), and will be able to learn our reporting tools. Furthermore, you demonstrate managerial skills through a successful experience as a teamleader. You are known for your proactivity and autonomy, your analytical and rigorous approach, and you will be able to use your interpersonal skills and excellent communication abilities to benefit both clients and colleagues. Fluency in English is required for this position, proficiency in another language (French, Spanish) would be a precious asset.
Your benefits and working environment- Salary to be determined based on your profile, 13th-month bonus paid monthly, 'Cadre' status.
- Working hours: Daily package (211days/year), with a minimum of 14 days of paid time off (RTT) per year.
- Profit-sharing bonus, management bonus (up to 1.5 months' salary).
- Benefits: Family health insurance, a discounted company restaurant, company advantages (holiday vouchers, gift vouchers, discounted tickets, etc.), and on-site activities (free fitness classes, etc.).
- By joining Vilmorin-Mikado, you will be part of a long-established seed company, an expert within the Limagrain cooperative group, where the diversity of positions allows for long-term career development.
- Position based in La Ménitré (30 km from the city centers of Angers and Saumur) - a town served by train. Vilmorin-Mikado is committed to a carpooling solution.
1 First meeting with HR team member (call or visio)
1 Technical interview with the Manager (visio or on-site)
1 Confirmation interview with a Director (often on-site)
