Retention Specialist French market
il y a 6 jours
At Shiftmove, customer retention is where empathy meets impact. Every conversation with a customer is a chance to listen, understand, and create value that lasts. Our Retention team plays a key role in turning challenges into opportunities, identifying why customers leave, addressing their concerns, and, whenever possible, rebuilding long-term partnerships.
As Shiftmove continues to grow across Europe, your primary mission will be combining the care of Customer Experience with the drive of Sales. You'll use your empathy, communication, and negotiation skills to protect revenue, strengthen relationships, and shape how customers experience Shiftmove long after they sign their first contract.
Join us in creating meaningful conversations that drive real business results, one win-back at a time.
What You Will DoContact customers based in France who have submitted termination requests to understand the reasons behind their decision
Listen, empathise, and negotiate win-back opportunities by highlighting the value of our solution
Collaborate with internal teams (ADV, Sales, Support, Product) to share key feedback and insights from churned customers
Track and categorize churn reasons to help shape company's retention strategy
Develop and refine your negotiation, communication, and customer psychology skills through real customer interactions
Contribute to building better offboarding and win-back processes as the function evolves
In the near future, this role will evolve into a more strategic position, proactively engaging customers before contract renewal dates, showcasing the value they've gained, and helping them envision continued success with us.
Your ProfileYou're solution-oriented, resilient, and naturally curious. Skilled at building trust, following up, and communicating with empathy
Empathetic and persuasive communicator who enjoys turning challenges into opportunities
Comfortable handling difficult conversations with active listening, professionalism and tact
Curious and eager to understand customer motivations and emotions
Organized, resilient, and motivated by clear outcomes (e.g., successful win-backs)
Excited about growing into a more strategic customer growth role over time
French native with good command of English
- Learning: Develop strong foundations in customer success, relationship building, trust management, and sales negotiation techniques
- Impact: Play a key role in shaping processes and making a real difference within our Customers' Journey
- Culture: A cheerful, motivated, and collaborative team where empathy and curiosity matter just as much as technical skills.
- Long-term stability with a permanent employment contract (CDI) and a 39-hour workweek
- Flexible work setup: Remote work and flexible working hours after probation
- Meal vouchers to support your daily well-being
- Full health insurance, including your whole family
- Online benefit platform (Leeto) offering discounts on a variety of activities
- We invest in your growth: Wherever you want to take your career, we'll support you along the way
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