Emplois actuels liés à Client Relationship Manager, Banks - Paris, Île-de-France - Linklaters

As Client Relationship Manager for Banks, you will lead the delivery of the firm's client strategy for a portfolio of major banking clients. This role focuses on proactive engagement, revenue growth, and client satisfaction through relationship building, strategic insight, and targeted initiatives. You will collaborate with Relationship Partners and global teams to develop account plans, identify opportunities, and ensure the firm delivers a consistently outstanding client experience across jurisdictions and service lines.

Drawing on best-in-class CRM methodology and tools, you will drive white-space analysis, cross-practice collaboration, and insight-led engagement. You will act as a strategic advisor to internal stakeholders and a key interface with clients, leading the development of long-term relationships, ensuring client feedback loops are integrated, and providing transparency through consistent reporting. Your role will be pivotal to positioning the firm as a trusted advisor to banks operating in complex and evolving markets.

Main components:

• Own and drive strategic relationships with priority banking clients.

• Lead white-space and cross-selling initiatives across practices.

• Deliver structured account plans and engagement frameworks.

• Capture and respond to client feedback across the portfolio.

• Track performance metrics and drive CRM system adoption.

• Enhance internal collaboration and client service delivery.

Your key responsibilities

Own and drive strategic relationships with priority banking clients.

• Act as day-to-day lead for a portfolio of enterprise and sector banking clients.

• Serve as strategic advisor to Relationship Partners and account teams.

• Build and maintain C-suite level relationships across client organisations.

• Coordinate relationship-building efforts across regions and practices.

Lead white-space and cross-selling initiatives across practices.

• Identify white-space and untapped areas for growth through analytics.

• Facilitate collaboration across practice groups to deliver integrated service.

• Work with pricing, risk, and legal teams to support complex deals.

• Monitor competitor activity and trends to identify new opportunities.

Deliver structured account plans and engagement frameworks.

• Develop and maintain actionable account plans with measurable goals.

• Facilitate regular client team meetings and strategic planning sessions.

• Ensure plans align with client needs and sector priorities.

• Track implementation and adjust activities based on feedback and ROI.

Capture and respond to client feedback across the portfolio.

• Lead or support structured client feedback interviews.

• Identify and track client expectations and satisfaction metrics.

• Ensure timely implementation of feedback actions and communication.

• Promote a culture of openness, listening, and accountability.

Track performance metrics and drive CRM system adoption.

• Champion Salesforce adoption across Relationship Partner teams.

• Monitor KPIs on revenue, cross-selling, retention, and client engagement.

• Support client onboarding and track implementation success.

• Ensure accurate records and updates are maintained in CRM systems.

Enhance internal collaboration and client service delivery.

• Promote a client-first culture across BD and operational teams.

• Build strong working relationships across BDM, marketing, and legal support.

• Facilitate knowledge sharing and alignment between practices and sectors.

• Identify process improvements to enhance efficiency and service consistency.

Your experience

• 10+ years of client development experience in legal or professional services.

• Deep expertise in managing relationships with banking institutions.

• Strong track record in identifying opportunities and growing revenue.

• Ability to lead account planning and strategic client discussions.

• Experienced in capturing and acting on structured client feedback.

• Advanced knowledge of CRM systems, especially Salesforce.

• Analytical capabilities to interpret data and report on performance.

• Strong collaborator with ability to influence senior stakeholders.

• Expertise in cross-selling and supporting client service delivery excellence.

Language requirements

Excellent written and oral skills in French and English.

Education / Qualification

Master's degree (or equivalent).

Additional skills

Skills:

• Excellent command of the entire Microsoft Office suite.

• Excellent time management.

• Efficient document management.

• Integrity.

• Respect for the confidentiality of information.

• Ability to work independently and as part of a team.

• Ability to work with a global team and network.

• Flexible and adaptable to change, depending on the needs of the company.

• Ability to remain calm even in the face of emergency management.

• Ability to use common sense and take responsibility for the responsibility for the actions taken.

• Ability to offer practical and pragmatic solutions.

• Excellent attention to detail.

• Understanding of business challenges and customer expectations internal and external.

Qualities:

• Sociable

• Accessible

• Excellent communicator

• Adaptable and flexible

• Confident

• Dynamic

• Professional

• Calm

• Rigorous

• Conscientious and diligent

The Team

You will be welcomed into the BDM function as a critical part of the team.

BDM is a globally diverse group of specialists dedicated to driving revenue growth, nurturing our priority client relationships, strengthening the firm's reputation. In this role, you will be supported by and collaborate closely with the BDM leadership team and the broader function beyond. Our team thrives on a collegiate atmosphere with a strong focus on teamwork and collaboration with colleagues.

Alongside our lawyers, the BDM function is committed to creating, developing, and executing business development and marketing initiatives that drive growth and align with the firm's strategic goals.

The role within BDM promises a diverse array of tasks and projects.

You will encounter significant opportunities for learning and growth within a nurturing and supportive environment. We look forward to expanding our team with individuals who share our drive, forward-thinking mindset, and enthusiasm.

Linklaters

Linklaters is a global law firm, with 31 offices in 21 countries worldwide.

Linklaters is a people business. Being best in class in the eyes of our clients means that our people must be exceptional. We look not only for brilliant minds, but for people who will thrive in our environment: people who love working collaboratively and demonstrate the innovative, efficient, agile, entrepreneurial, and responsible mind-set we aim to bring to every interaction.

Ours is an environment of outperformance. We achieve this not with targets and incentives, but by fostering a positive, supportive, fair, and open atmosphere.

We respect and value difference but insist on inclusivity. We celebrate all aspects of diversity and challenge any form of bias. This is vital to our ability to work as one team, with a common goal.

We recognise that one size does not fit all. Our goal is to embed flexibility across our firm by giving everyone the opportunity to work in an agile way, whether as a regular pattern or on an    ad hoc basis, and we will be happy to discuss this further. We also recognise that women, especially, may hesitate to apply if they feel they may not meet every requirement listed despite being excited by the role. If this sounds like you, we'd really encourage you to apply.

What sets us apart

At Linklaters

• We offer a truly global work experience and the opportunity to be involved in strategic projects that drive innovation and shape the future of our business

• We belong to a firm that embodies its corporate social, environment, and governance responsibility commitments

• We remain focused on talent and having the best people which will result in a diverse workforce

• Having got the best people, we want them to feel included, valued and respected so they can perform at their best

• We advocate speak-up culture to empower our people in sharing their voices and an open-door policy to ensure they are listened to

• We invest in custom-fit career paths for our people in line with their talents and aspirations

• We provide agile working solutions to meet the changing needs of our people and our business

• We are committed to people first relationships based on mutual trust, respect, and appreciation

• We support the health and wellbeing of our people, providing a safe space to talk about emotions and mental health with access to expert advice as needed

• We invest in developing leaders of the future who demonstrate emotional intelligence and a passion to discover, coach and develop the talents of others

Technical Skills:

This list of duties and responsibilities above is not exhaustive.  It is intended to describe the general content of, and requirements for, the performance of this job. As such, the role may also include the undertaking of additional tasks as required.