Account & Relationship Management Executive

il y a 1 semaine


Paris, Île-de-France Wolters Kluwer Temps plein

About the Role:
As an Account & Relationship Management Executive, you will manage a portfolio of accounts, with a significant role in setting and negotiating product/service terms. You will leverage your deep understanding of business and account needs to create demand for the organization's products and services, driving revenue and ensuring high customer satisfaction.

Responsibilities:

  • Develop in-depth relationships with key decision-makers in assigned accounts.
  • Conduct thorough needs analysis to align products/services to customer requirements.
  • Negotiate terms and close sales with a high degree of authority.
  • Develop and implement targeted sales strategies.
  • Track and analyze sales performance metrics and tailor strategies accordingly.
  • Conduct regular status meetings with clients to ensure satisfaction and identify opportunities.
  • Provide detailed and accurate sales forecasts.
  • Support clients during the implementation of products/services.
  • Resolve complex customer issues promptly and effectively.
  • Identify opportunities for upselling and cross-selling within the account portfolio.

Skills:

  • Communication: Excellent verbal and written communication skills.
  • Negotiation: Strong negotiation skills for setting terms and closing deals.
  • Product Knowledge: Solid understanding of the organization's products or services.
  • Sales Strategy: Ability to design and implement targeted sales strategies.
  • CRM Expertise: Advanced use of CRM software for account management.
  • Problem-Solving: High proficiency in resolving complex customer issues.
  • Analytical Skills: Strong analytical skills for tracking and adapting sales performance.
  • Relationship Building: Exceptional ability to build and maintain long-term client relationships.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.


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