Implementation Project Manager H/F

To accelerate the development of fabriq, the all-in-one solution for Operational Excellence, we are growing our Implementation team. You are part of the Operations department, in charge of implementing the product with new customers and maximizing value created. Our customers are industrial sites worldwide, and we now have more than 60k users.

As an Implementation Project Manager, you'll play a key role in the success of our pilot projects and in driving adoption of our platform across our clients' organizations. You'll report directly to Nina, Implementation Team Manager, and join a tight-knit team of three driven, and impact-oriented IPMs.

You'll work cross-functionally with our Product, Sales, and Customer Success teams to make sure every implementation is a success — from signature to full adoption. Your mission is built around three core pillars: project management, product expertise, and continuous improvement.

You'll be involved at every step to ensure smooth execution, measurable impact, and long-term client success. You will gladly travel across France and nearest countries to meet your clients (plan for 3 travel days per month in average).

In this role, you're not simply checking boxes; you're building strong relationships and guiding clients through each step. Your commitment, drive for excellence, and customer-centric mindset will empower you to go beyond expectations and lay the groundwork for scalable success.

• Own the end-to-end delivery of pilot projects — from implementation and onboarding to adoption and validation of key use cases.

• Partner closely with the client's project manager to structure the plan, build trust, and mitigate risk.

• Collaborate with Sales, Product, Integrations, and CSM teams to ensure commitments are met and deliverables exceed expectations.

• Identify risks early and drive corrective actions when needed.

• Support your customer's change management efforts, helping users embrace fabriq and integrate it into their daily routines.

• Ensure a smooth handover to the Customer Success Manager once the pilot phase is complete.

• Deep-dive into the client's needs, standards, and challenges to help them become autonomous in building their pilot environment (structure, content, customization).

• Lead interactive workshops and training sessions to drive adoption and empower frontline teams.

• Act as a trusted advisor, providing actionable insights and recommendations aligned with real-world use cases.

• Create clear, user-friendly resources (tutorials, documentation, etc.) to accelerate adoption and support change management.

• Support Sales in pre-sales conversations by showcasing our implementation expertise when relevant.

• Act as the voice of the customer to the Product team — sharing feedback and feature needs that make a real difference.

• Identify and propose improvements to the onboarding process to optimize client support and maximize impact.

You'll join a fast-growing, mission-driven startup shaping the future of industrial operations.
We value autonomy, collaboration, and impact — and we believe great work happens when people are trusted, supported, and inspired.

Here is what you'll get :

• High autonomy and ownership – We value initiative and trust.. You'll have the freedom to propose, test, and implement your ideas to help the team move forward.

• Continuous learning and growth – From training sessions and knowledge-sharing to best-practice exchanges, we invest in your development every step of the way.

• An attractive compensation package (base + variable) – We use Figures and a transparent skills framework to ensure fair and equitable pay.

• Hybrid work model – Enjoy flexibility with two remote days per week once your probation period is validated.

• A great office location – Right in the heart of Paris 10th arrondissement.

• A genuine team culture – Collaboration, transparency, and positivity are at the core of how we work.

• Concrete perks that make a difference:

  • Swile lunch card (50% covered)

  • Navigo public transport pass (50% covered)

  • Alan health insurance (100% covered)

  • ClassPass credits to stay active and recharge