Customer Success Manager

il y a 2 jours

Greater Paris Metropolitan Region, France Optimy Temps plein

About Optimy

At Optimy, we believe that corporations can be a force for good. Our mission is to empower organizations to create measurable, lasting social impact.

Our SaaS platform helps companies manage and measure their CSR and ESG initiatives across grants, volunteering, donations, and sponsorships. Today, more than 350 organizations across 30+ countries : including global leaders like AXA, Roche, Michelin, Diageo, and Air France trust Optimy to run high-impact, purpose-driven programs.

With 1.5M+ projects managed and a 94% customer retention rate, Optimy is recognized as a leader in social impact technology. As we accelerate our growth across Europe, we are looking for a
Customer Success Manager (CSM) based in Brussels or Paris
to help strengthen our customer relationships and expand our footprint.

Purpose of the Role

To retain and grow existing ARR by ensuring customer satisfaction, driving successful renewals, and maximizing value realization.

As a CSM, you will manage the post-sales relationship, own renewals and upsells, and act as the voice of the customer internally. You will collaborate closely with AEs to identify cross-sell opportunities and support overall account expansion.

Core Responsibilities

Renewal Management

  • Own 100% of renewals for your customer portfolio.
  • Anticipate risks early and secure commitment ahead of renewal dates.
  • Lead renewal discussions (pricing indexation, contract terms).
  • Escalate at-risk accounts when needed.

Upsell & Cross-Sell

  • Identify expansion opportunities within existing accounts.
  • Lead commercial conversations to introduce new modules or deploy Optimy more broadly.
  • Follow internal decision-making frameworks for up- and cross-sell motions.

Customer Health & Engagement

  • Maintain strong engagement through regular touchpoints (QBRs, NPS follow-up, satisfaction surveys).
  • Monitor health scores, product usage, and support requests to detect risks early.
  • Partner with Support, CIS, and Product to resolve issues and improve adoption.
  • Educate customers on new features and best practices.

Collaboration & Alignment

  • Work closely with AEs to align on account boundaries and expansion plans.
  • Share customer insights with Product, Marketing, and RevOps.
  • Collaborate with Marketing and customers to generate case studies, testimonials, and webinar content.
  • Keep all notes, forecasts, and account updates accurate in HubSpot.

About You

  • Proven track record in customer satisfaction, retention, and revenue growth (upsell/cross-sell).
  • 5+ years of experience in account management or business development in B2B SaaS, IT consulting, FinTech, or Telecom with complex sales cycles.
  • Strong communication, empathy, and active listening.
  • Language requirements:
    Fluency in English and German
    . French is a plus.

Practical Information

  • EU citizenship
  • Start date: ASAP

Offer — Belgium

Employee Contract :

  • Permanent contract with evolving fixed salary + commission plan
  • Monthly net allowances
  • Meal vouchers
  • Annual eco-vouchers
  • Transportation reimbursement
  • Hospitalization insurance (DKV)
  • Hybrid work model (up to 3 days/week remote)
  • Possibility to work from abroad for short periods

Or a permanent freelance contract

Offer — Paris (Freelance Contract)

  • Permanent freelance collaboration
  • Fully remote freelance contract
  • One trip per month to our Brussels office (covered by Optimy)

  • Customer Success Manager

    il y a 1 semaine

    Greater Paris Metropolitan Region, France Jurnee Temps plein

    OverviewJurnee orchestrates global team events for fast-growing companies like HiBob, Preply, and Dojo.Our customers run hundreds of events each year across 75+ locations, using Jurnee as a system to manage them consistently. We operate thousands of events yearly for distributed teams, supporting repeat usage across multiple offices and countries.Founded by...

  • Customer Success Manager

    il y a 2 jours

    Greater Paris Metropolitan Region, France Oplit Temps plein

    À propos d'OplitOplit est une plateforme deplanification de productionqui aide les industriels àoptimiser la performance et la rentabilité de leurs opérations.Grâce à nos logiciels et à un accompagnement expert, nos clients améliorent lagestion de la charge, des capacités et des stocksafin d'atteindre — et dépasser — leurs objectifs de...

  • Customer Success Manager

    il y a 2 jours

    Greater Lille Metropolitan Area, France RELEX Solutions Temps plein

    About RELEXRELEX Solutions creates cutting-edge supply chain and retail planning software. Within our platforms, we have the power and potential to increase adaptability, efficiency and sustainability in the consumergoods and retail value chain. Our impact is tangible; from sustainability and eliminating waste to delighting customers and delivering great...

  • Customer Success Manager

    il y a 2 jours

    Paris, France Genesys Temps plein

    locations - Paris, France - time type - Full time - posted on - Posted Today - job requisition id - JR106335 - Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can...

  • Manager - Customer Success

    il y a 2 semaines

    Paris, France Freshworks Temps plein

    Job Description We’re looking for an experienced Senior Manager of Customer Success to lead and scale our European team, focused on our top-tier markets — France, Germany, and the Netherlands. Based in Paris, you’ll play a key role in ensuring our Enterprise and Mid-Market customers achieve measurable value and long-term success with Freshworks....

  • Manager, Customer Success

    il y a 5 jours

    Paris, France Go1 Europe Temps plein

    **The next chapter of our growth story needs YOU!** At Go1, we have grown from humble beginnings into the world's largest aggregator of educational content. We give organizations and their employees access to the largest curated e-learning library on the planet. Millions of people are using it to unlock their positive potential. We're endlessly curious,...

  • Customer Success Manager

    il y a 4 jours

    Paris, France SECUTIX Temps plein

    SECUTIX is a Swiss company delivering a portfolio a SaaS solutions for the event industry. We are on a mission to help cultural, entertainment and sports organizations engage with their fans through our ticketing sales tools and mobile ticketing solution. We are serving more than 150 customer sites with a customer centric attitude and startup...

  • Customer Success Manager

    il y a 2 semaines

    Paris, France Board Temps plein

    At Board, we power financial and operational planning solutions for the world’s best brands. Thousands of enterprises use our technology to optimize resources, drive growth, and ensure profitability. With advanced analytics and forecasting, plus AI‑driven insights, customers transform complex, real‑time data into actionable intelligence. What’s been...

  • Customer Success Manager

    il y a 4 jours

    Paris, Île-de-France Tellent Temps plein

    As a Customer Success Manager (CSM) for the French market, you will own a portfolio of customers and be responsible for driving product adoption, customer satisfaction, and retention. You will act as a trusted advisor to your customers, helping them achieve tangible outcomes from Tellent's products and supporting their broader HR strategy.This role requires...

  • Customer Success Manager

    il y a 2 semaines

    Paris, France Prospectis RH Temps plein

    cette entreprise a lancé une plateforme SaaS qui permet aux distributeurs et aux marques de créer leur offre de seconde vie et de prendre concrètement le virage de l'économie circulaire. De grandes enseignes comme Boulanger, Leroy Merlin ou Decathlon font confiance à la plateforme pour opérer leur programme de rachat. **Rôle / Responsabilités** Au...