Customer Success Manager
il y a 24 heures
Overview
Jurnee orchestrates global team events for fast-growing companies like HiBob, Preply, and Dojo.
Our customers run hundreds of events each year across 75+ locations, using Jurnee as a system to manage them consistently. We operate thousands of events yearly for distributed teams, supporting repeat usage across multiple offices and countries.
Founded by early Aircall employees and backed by UK VCs Angular Ventures and Founders Factory.
The Role
As a Customer Success Manager, you'll own the relationship with enterprise customers using Jurnee across multiple teams and locations. You'll manage onboarding, ongoing communications, roll-outs, and adoption, ensuring customers get consistent value as they scale their usage.
The role is customer-facing, structured, and operational. You'll work closely with operations and product to support complex accounts with multiple stakeholders.
Responsibilities
Customer Communication & Account Ownership
- Own day-to-day communication with a portfolio of enterprise customers
- Manage accounts with multiple stakeholders across teams and locations
- Act as the main point of contact for customer questions, requests, and coordination
Onboarding & Roll-outs
- Lead customer onboarding sessions and account setup
- Support roll-outs across teams, offices, and countries
- Ensure customers understand how to use Jurnee effectively
Adoption, retention & expansion
- Monitor usage and engagement to ensure adoption over time
- Support long-term account retention and customer satisfaction
- Identify expansion opportunities and develop account grwoth
Requirements
- Experience in customer success, account management, or a customer-facing role
- Strong written and verbal communication skills
- Fluent in English and French (non-negotiable)
- Organized, structured, and reliable
- Comfortable working in an international, fast-paced environment
Benefits
- Ownership of enterprise customer relationships
- Close collaboration with operations and product teams
- Paris-based role with flexible office days
- Opportunity to grow with the company as it scales
Drop us a quick email at , we'd love to chat.
-
Manager - Customer Success
il y a 6 jours
Paris, France Freshworks Temps pleinJob Description We’re looking for an experienced Senior Manager of Customer Success to lead and scale our European team, focused on our top-tier markets — France, Germany, and the Netherlands. Based in Paris, you’ll play a key role in ensuring our Enterprise and Mid-Market customers achieve measurable value and long-term success with Freshworks....
-
CUSTOMER SUCCESS MANAGER
il y a 2 semaines
Paris, France STATION F Temps pleinCustomer Success Manager Join to apply for the CUSTOMER SUCCESS MANAGER role at STATION F. About Shipup is a SaaS solution that helps e-commerce brands track their orders and deliveries in real time, creating a post‑purchase experience that’s fully branded, reassuring, and seamless. Today, Shipup supports over 500 brands across Europe and North America,...
-
Customer Success Manager
il y a 6 jours
Paris, France Board Temps pleinAt Board, we power financial and operational planning solutions for the world’s best brands. Thousands of enterprises use our technology to optimize resources, drive growth, and ensure profitability. With advanced analytics and forecasting, plus AI‑driven insights, customers transform complex, real‑time data into actionable intelligence. What’s been...
-
Customer Success Manager
il y a 5 jours
Paris, France Prospectis RH Temps pleincette entreprise a lancé une plateforme SaaS qui permet aux distributeurs et aux marques de créer leur offre de seconde vie et de prendre concrètement le virage de l'économie circulaire. De grandes enseignes comme Boulanger, Leroy Merlin ou Decathlon font confiance à la plateforme pour opérer leur programme de rachat. **Rôle / Responsabilités** Au...
-
Customer Success Manager
il y a 3 jours
Paris, Île-de-France Witco Temps pleinWe're hiring: Customer Success Manager – Paris (Hybrid)AtWitco, our mission is clear: every living and working space around the world should deliver a seamless experience through a single all-in-one app — and we're building that solution today. To support this mission, we're looking for atalented Customer Success Managerto join our Customer Success team...
-
Customer Success Manager
il y a 6 jours
Paris, France Layan Temps pleinJoin to apply for the Customer Success Manager role at LayanThis range is provided by Layan. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeLe ProjetLayan est une société française qui a pour mission de réinventer l’expérience de travail des équipes RH leur permettant de mieux...
-
Customer Success Manager
il y a 6 jours
Paris, France Elca Cloud Services Temps pleinNous recherchons une personne qualifiée pour rejoindre notre équipe Customer Success en tant que Customer Success Manager. En tant que Customer Success Manager, vous serez responsable des activités suivantes : Gestion de la satisfaction client et maintien du Net Promoter Score défini par la Direction, en assurant un suivi de proximité et en créant une...
-
Customer Success Manager
il y a 6 jours
Paris, France Energy One Limited Temps pleinJob DescriptionAbout Energy OneEnergy One is a leading provider of software solutions and services for the global energy trading industry. With a presence in Australia, the UK, France, and Belgium, we help businesses optimize their energy trading strategies through technology-driven solutions and expert market insights.As part of our ongoing expansion in...
-
Customer Success Manager
il y a 3 jours
Paris, France Dataiku Temps pleinAt Dataiku, we're not just adapting to the AI revolution, we're leading it. Since our beginning in Paris in 2013, we've been pioneering the future of AI with a platform that makes data actionable and accessible. With over 1,000 teammates across 25 countries and backed by a renowned set of investors, we're the architects of Everyday AI, enabling data experts...
-
Customer Success Manager
il y a 3 jours
Paris, France Board International Temps pleinAt Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. We strongly believe every...
