Global Consumer FRIT Insights Manager

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eBay's French and Italian business (FRIT) is looking for an experienced consumer insights professional with a strong consultation background that will lead consumer insights that drive action and directly impact eBay's DE market growth. This position will conduct ad-hoc research, as well as distil insights from existing research across the markets.

This individual is a key hire within eBay's growing Global Consumer Insights team. This position reports to the Global Consumer Insights Senior Manager, Global Markets and is a 12-month Fixed-Term contract based in our Paris office, with a hybrid way of working (3 days in our Paris office and 2 days remote).

What you will accomplish:

• Guides development of the French/Italian (FRIT) learning and research plan, becoming an encouraging leader to the FRIT business, ensuring consumer-centric plans. Brings a point of view, provides transparency and puts the customer voice in context, connecting the dots and inspiring action.

• Drives action and impact from the insights generated with senior management serves as thought partner and consultant to the FRIT LT team. Translates insights into action and solutions to business problems and critical issues. ​

• Authors executive level reports and make informed recommendations to key senior business partners that lead to action. 

• Builds positive relationships with a diverse set of cross-functional business partners to understand their challenges and priorities, define research roadmap, and drive actions through insight delivery. Gathers diverse ideas across an org and aligns on a mutually agreed upon direction.​​

• Monthly reporting on consumer metrics

What you will bring:

• Approximately 8-10 years of related work experience in research and insights with a particular focus on consumer and/or retail.

• Have led insights projects in France and understand French consumers.

• Has strong research and insights technical skills: Demonstrable experience designing, planning and leading primary and secondary, qualitative and quantitative research using sophisticated methodologies (e.g. Semiotics, Conjoint….) and the latest research techniques (e.g. agile, AI, etc.) 

• A confirmed ability to distill actionable insights from sophisticated data and explain findings in a compelling manner. Has the ability to guide the strategic direction of the market with actionable insights and deeply rooted consumer centricity.

• Able to work on complex business issues and on projects that are related to central business needs (e.g., insights to influence a central initiative). Possesses strong business insight. Understanding company strategy and priorities and running insights work with this in mind. ​

• Can lead multiple projects of longer-term duration and supports multiple internal business partners, with effective prioritization of efforts and resources.​

• Can respectfully challenge or defend decisions and implementation. Proactively raises issues that the business needs to act upon and brings relevant insights to guide decision-making.

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