Senior RevOps Manager

Onoff Telecom is a European neo-telecom and SaaS company redefining how people and businesses communicate. Founded by Taïg Khris, Onoff merges software agility with telecom reliability to create simple, powerful, and borderless communication experiences.

With 100+ team members from 30+ nationalities across Paris and Tallinn, Onoff is entering a pivotal growth phase, evolving from telecom disruptor to global SaaS brand — a moment for the CMO to shape its story, scale multi-product growth, and build a world-class marketing engine.

Core missions

As part of the RevOps team, the Senior Revenue Operations Manager is responsible for building a unified revenue engine, in collaboration with the revenue Heads (CMO, Head of Sales, Customer Care) across Marketing, Sales, and Customer Care (B2B & B2C). The role combines strategic alignment, process optimization, and data-driven insights to drive predictable growth and operational excellence.

The Senior RevOps Manager ensures process excellence, data accuracy, and cross-functional alignment to enable scalable and sustainable revenue growth.

Responsibilities
1- Process & Technology Optimization:

• Evaluate and enhance existing processes to streamline workflows and improve overall efficiency.
• Implement best practices in revenue operations to drive scalability and sustainable growth.
• Assess and optimize the utilization of tools and technologies across revenue teams to improve productivity.

2 - Data Analysis and Reporting:

• Collaborate with the Data Analyst and Revenue teams to design and implement a scalable data governance framework ensuring accuracy, consistency, and compliance across all departments.
• Develop and maintain centralized, automated reporting systems to deliver clear insights into key revenue and performance metrics.
• Leverage data analytics to identify trends, uncover growth opportunities, and guide strategic decision-making across the organization.

3 - Sales and Marketing Alignment:

• Work closely with sales, marketing and customer care teams to ensure seamless coordination in lead generation, conversion, and customer retention efforts.
• Implement strategies to enhance the lead-to-customer journey and maximize revenue at each stage.
• Leverage CRM data to activate existing prospects and customers (Growth Enablement & CRM Activation)
• Provide clear visibility and predictability on revenue performance (Build dashboards for pipeline health, NRR, MRR, and forecasting)
• Ensure accuracy, completeness, and usability of all commercial data (Tools, Interconnexion Backend - Sales Stack
• Work closely with the Head of Sales to support and accelerate new product and segment launches through data, process, and operational readiness (VOIP, E-SIM, Travel)

4- Training and Development:

• Conduct training sessions for teams to ensure they are proficient in utilizing tools and following optimized processes.
• Stay informed about industry trends and emerging technologies, providing recommendations for continuous improvement.

5- Tools & Systems Integration:

• Foster strong collaboration between marketing, sales, and customer care teams to align strategies and achieve common revenue goals.
• Act as a liaison between different departments to ensure a cohesive and integrated approach to operations.
• Collaborate & align all concerned departments to identify, implement, and integrate current and new technologies to enhance operational effectiveness.

Requirements

• 5+ years of professional experience in Revenue Operations
• Proven experience in the SaaS environment, with a deep understanding of recurring revenue business models and key performance indicators
• Fluent French & English is mandatory; confident and comfortable communicating with stakeholders at all organizational levels
• Strong analytical skills with the ability to build, maintain, and optimize reporting dashboards and performance tracking tools (Excel or BI platforms)
• Proficiency with key tools such as CRM systems (HubSpot, Salesforce), BI tools (Looker, Power BI), and automation platforms (Zapier, Make, Notion, Airtable, N8N or equivalent)/ Methodology ETL/ELT data structure, multichannel Tool (Lemlist, Outreach, Nooks) and IA Tools (ChatGPT, Mistal) prompting

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