Change Manager M/F

il y a 4 jours

Courbevoie, Île-de-France TRANSATEL (an NTT company) Temps plein

Transatel is a leading Mobile Virtual Network Operators (MVNO) enabler and a global cellular IoT connectivity solutions provider. How about connecting the world together, beyond borders?

Your mission

The Transatel Change Manager role has responsibility to ensure requested changes and version releases of applications, services and infrastructure into the live Transatel production environment are risk minimized, controlled and properly communicated both internally and to our Clients or Partners.

This is achieved by:

  • Documenting and maintaining the Change Management policy, processes and standards.
  • Analysis of change requests (covering a diverse range of technologies and 3rd party suppliers) to ensure that they are safe and fit for purpose, including comprehensive analysis of risk, business impact & continuity, backup plans, test plans, resource requirements and availability.
  • Ensuring all changes are logged on the Transatel ITSM (JIRA tool)
  • Challenge requests for change to ensure that the change is robust and that the impact on and risk to the organization is minimal.
  • Manage, review, amend and close requests for Changes.
  • Ensure that the entire organization complies with all Transatel Change Management policies and procedures.
  • Provide, develop, and share Change Management reports (pre-defined KPIs and propose new KPIs)
  • Establishment, ownership and chairing the Change Advisory Board (CAB) and the Emergency Change Advisory Boards (ECABs)
  • Document, implement, manage, and monitor the Release Management policies and processes together with Operational Managers

Your profile

  • ITIL fundamentals on Change Management
  • Effective professional communication (internally, with Managers, with Clients or Partners/Suppliers)
  • Experience of working Client side and to meet SLAs. Strong Client focus,
  • Monitoring change and release performance against service level agreements
  • Deliver continuous improvement with specific Change management projects.
  • Reporting, Dashboards KPIs
  • Experience of Change managing for applications, end user services, network infrastructure and preferably telecommunications systems and services in an ITIL compliant environment
  • Good communication and negotiation skills
  • Positive "can do" attitude and flexibility of approach.
  • Openness to working effectively with diverse ideas and people.
  • Fluent in English

Our recruitment process

At Transatel, we strive to have an efficient global process to finalise our recruitments as quickly as possible (around 3 weeks).

Here are the different stages in the recruitment process:

  • 1st HR contact by telephone
  • Interviews: A Manager/HR interview + one or more operational or technical interviews
  • An online personality test
  • An HR call presenting the offer of collaboration in detail, followed by receipt of the offer by email
  • Welcome & onboarding process

Benefits

  • Salary package: fixed salary + individual bonus + half-yearly profit-sharing and incentive schemes (investable in PEE or PER)
  • Salary committees every 6 months
  • Up to 2 days' homeworking, 25 days' holiday + a few free days
  • CSE, company restaurant, advantageous health insurance, 50% reimbursement of the Navigo transportation pass or sustainable mobility package

For more information, please refer to the Transatel career page:

If you've got as far as the bottom of this offer, it would be a shame to put off your application until later, so apply now

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