USER RESEARCHER – 6‑month Fixed-Term Contract

Company Description

Ubisoft is a global leader in the video game industry, with teams located all around the world who create original and memorable gaming experiences, from Assassin's Creed to Rainbow Six, Just Dance, and many more. We believe that diverse perspectives help both players and teams grow. If you are passionate about innovation and eager to push the boundaries of entertainment, join us on our journey and help us shape the unknown

Job Description

You will join the studio's User Research team, supporting all productions by delivering reliable, actionable player insights directly useful to development teams.

Our goal: reduce the gap between design intentions and the actual player experience, and help teams make the best possible decisions.

The team's organization is designed to foster:

• strong proximity and collaboration with production teams,
• deep understanding of each project,
• clear, continuous communication with design, UX, game direction, and production.

Your Missions

As a User Researcher, you will play a key role in understanding players and evaluating gameplay experience.

Your responsibilities will revolve around four pillars: Testing & Quality, Tools & Methodology, Collaboration & Communication, Ownership & Impact.

Testing & Quality

• Reformulate development teams' needs into clear and measurable User Research objectives.
• Build tailored testing methodologies adapted to video game constraints and fast-paced evolutions.
• Prepare and coordinate all testing phases, including:
• logistics,
• player recruitment,
• welcoming and moderating sessions.
• Collect both qualitative and quantitative data during sessions (observations, interviews, questionnaires, etc.).
• Analyze results and produce clear, actionable and impactful deliverables, helping improve design, usability, comprehension, and overall game experience.

Tools & Documentation

• Contribute to the evolution of the lab, tools, processes, and UR methodologies.
• Maintain documentation (protocols, methodological guidelines, deliverable templates…).
• Ensure high-quality data management and structure user information in our databases.
• Use department tools (Qualtrics, MainManager, Jira, Miro, Office Suite, database management tools, OBS – configuration).

Collaboration & Communication

• Work closely with game design, UX, production, and creative direction teams.
• Participate in production rituals (sprints, retrospectives) when required.
• Present results clearly and pedagogically, with a strong focus on actionable recommendations.
• Communicate continuously about analysis progress, identified risks, and recommendations.

Ownership & Impact

• Act as User Research point of contact on selected projects, depending on experience level.
• Play the game regularly and build a deep understanding of design intentions.
• Assess the gap between intentions and actual player experience, and explain its causes.
• Provide thoughtful, neutral, and constructive improvement suggestions.
• Contribute to strengthening the visibility and growth of the User Research team (internally & externally)

Qualifications

What We're Looking For

Must‑Have

• Strong understanding of game design logic and player experience principles.
• Academic background in Psychology, UX, Game Design or Human Sciences.
• Proven experience in User Research and User Testing moderation.
• Excellent analytical, observational, communication, and synthesis skills.
• Strong video game culture (Console, PC).
• Ability to integrate quickly and communicate easily across teams.
• Fluency in English (spoken & written).

Nice‑to‑Have

• Technical comfort to learn internal tools efficiently.
• Previous experience in video game production.

Additional Information

Recruitment Process

• Application review: our team will examine your profile with care.
• Pre‑qualification call (max 30 min): a first conversation to validate key points of your application.
• Interview 1 – Introduction (1h, online): discussion with a recruiter to learn more about you and assess alignment with the role.
• Technical test (1h): following the first interview, you will receive a practical case study with several questions.
• Interview 2 – Technical (1h, online): a more in‑depth discussion with the studio's User Research manager to dive into methodology and speak about the job.

Location : Montpellier

Start Date : You can join the team as soon as possible.

Remote Work : Hybrid model.

We adopt a hybrid working approach that helps you stay connected with your team and aligned with company priorities, while allowing you to maintain a healthy work–life balance.

Please note that some roles require full on‑site presence and are not eligible for hybrid work.

Check out this guide to help you with your application, and learn about our actions to encourage more diversity and inclusion.