Logistic & customer business support coordinator

il y a 3 jours

Nice, Provence-Alpes-Côte d'Azur, France Demant AS Temps plein

Would you like to contribute to improving the quality of life of people with hearing loss?

At Oticon Medical, we develop, produce and market bone-anchored hearing systems. At our site ITSA Medical in Vallauris (Sophia Antipolis), in the south of France, we specialize in the production of active implantable class III implants and soon also worldwide distribution of the company's full product portfolio. In addition, the site hosts an R&D team and the sales organization for France.

As part of the project to transfer the central distribution of Oticon Medical BAHS products from a logistics site of the Demant Group located in Poland to the ITSA Medical site located in Sophia Antipolis, we are looking for a Logistic & customer business support coordinator.

The Logistic & customer business support coordinator will be in charge of managing the customer service activities related to our distribution partners. You will be an essential link between the Distribution partners and the Oticon Medical Supply Chain and distribution teams.

You report to the Supply chain and Production Director.

Responsibilities

Main missions / main activities

  • Build lasting relationships with business partners by maintaining continuous contact with distributors and subsidiaries and by leveraging strong knowledge of products, processes and systems.
  • Initiate improvement actions and projects to enhance partner satisfaction. Monitor and analyze sales results and order returns versus objectives. Review and verify specific requirements from trading partners and support the customer complaint handling process.
  • Ensure correct order flow processing in the ERP Business Central (BC): check incoming orders, enter orders for non-integrated customers, and confirm delivery times. Identify product needs and coordinate appropriate supply with the supply chain team. Prepare orders and track deliveries with logistics.
  • Issue customer invoices and prepare required shipping documents for all countries (commercial, transport, customs, etc.). Manage product returns by determining the correct return category according to the Medical BAHS return policy. Issue credit notes and processing fee invoices in line with this policy.
  • Ensure compliance with pricing, trade rules and traceability requirements in databases. Support the resolution of customer disputes, create and update procedures, and ensure adherence to them.
  • Develop and maintain indicators and dashboards to monitor activities. Implement corrective and preventive actions related to service complaints. Provide expertise in cross-functional project management and process optimization.
Profile
  • Bachelor's or Master's degree in Business (Bac+4/5) or equivalent experience
  • 3–5 years of experience in commercial communication with customers
  • Fluent in English (reading, writing, speaking); additional languages appreciated
  • Good knowledge of logistics flows, business processes, and international trade rules (Incoterms, payment methods, etc.)
  • Proficient in Microsoft Office (Word, Excel, PowerPoint) and ERP systems, including Business Central.
  • Rigorous, organized, and able to manage priorities
  • Strong customer service mindset, team spirit, and ability to collaborate across departments
  • Ability to work in project mode and lead continuous improvement initiatives

39 hours per week

Flexible working hours

Occasional remote work possible

Employment type: Permanent contract

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