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Technical Assistance Process
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Informations générales
Entité de rattachement
Nous rejoindre, c'est intégrer une entreprise d'envergure mondiale. Mû par la recherche permanente de l'innovation et de l'excellence, pionnier et leader des technologies propres et de la mobilité durable, le Groupe entend rester à la pointe des grandes tendances qui font bouger le monde.
Fort de son efficience, de son agilité et de son esprit d'équipe, le Groupe fait preuve d'exigence et d'audace pour définir la mobilité de demain.
Pour réussir ces transformations, l'entreprise a besoin de tous les talents. Rejoignez-nous
Chez Stellantis, nous évaluons les candidats selon leurs qualifications, leurs mérites et les besoins du métier. Nous accueillons les candidatures des personnes de tout genre, âge, ethnie, nationalité, religion, orientation sexuelle, et handicap. La diversité de nos équipes nous permettra de mieux appréhender l'évolution des besoins de nos clients et de notre environnement futur.
Référence
Filière/Métier
Engineering - Engineering
Intitulé du poste
Technical Assistance Process & System Lead
Contrat
CDI
Statut
Cadre
Description de la mission
Mission:
• Design and optimize global technical assistance processes.
• Ensure quality and consistency of technical support processes in/cross all regions.
• Implement and harmonize a single tool for managing technical assistance activities worldwide
Main Responsibilities:
• Design and optimize technical support and repair processes tailored to Stellantis vehicles and service networks.
• Implement the new technical Assistance workflows in all regions and technical perimeters
• Leverage deep knowledge of workshop and Technical Assistannce operations to identify pain points and propose simplified, effective solutions.
• Collaborate with field teams, Regions and technical departments to ensure seamless implementation of support strategies.
• Interpret and utilize Stellantis technical documentation to support diagnostics, repair procedures, and training.
• Act as a bridge between central technical teams, Regions field operations, ensuring feedback loops and continuous improvement.
• Benchmark and integrate best practices from other OEMs to enhance Stellantis service performance.
• Provide strategic insights and a 360° vision of the repair workshop environment to support decision-making.
• Contribute to the development of technical content, tools, and documentation for internal and external stakeholders.
Profil
Profile:
• Proven experience in the automotive repair industry, preferably within or in close collaboration with Stellantis.
• Strong understanding of workshop processes, diagnostic tools, and repair methodologies.
• Familiarity with Stellantis internal systems, technical documentation, and Technical Assistance tool.
• Experience in process design and simplification, with a focus on user-centric solutions.
• Exposure to other OEMs is a strong plus.
• Excellent analytical and synthesis skills, with the ability to translate complex issues into actionable plans.
• Problem solving Skills and ability to automotize/innovate
• Strong communication and collaboration skills across technical and non-technical teams.
• Fluent in English; additional languages are a plus.
• France based preferred
Pays
Europe, France, Ile-de-France, Yvelines (78)
Ville
Poissy
Niveau d'expérience min. requis
5 à 10 ans
Langues
Anglais (C1 - Courant (3,5 - 4,4 Bright))
