Technical Assistance Process

il y a 1 semaine

Poissy, Île-de-France Stellantis Temps plein

Mission

  • Design and optimize global technical assistance processes.
  • Ensure quality and consistency of technical support processes in/cross all regions.
  • Implement and harmonize a single tool for managing technical assistance activities worldwide

Main Responsibilities

  • Design and optimize technical support and repair processes tailored to Stellantis vehicles and service networks.
  • Implement the new technical Assistance workflows in all regions and technical perimeters
  • Leverage deep knowledge of workshop and Technical Assistannce operations to identify pain points and propose simplified, effective solutions.
  • Collaborate with field teams, Regions and technical departments to ensure seamless implementation of support strategies.
  • Interpret and utilize Stellantis technical documentation to support diagnostics, repair procedures, and training.
  • Act as a bridge between central technical teams, Regions field operations, ensuring feedback loops and continuous improvement.
  • Benchmark and integrate best practices from other OEMs to enhance Stellantis service performance.
  • Provide strategic insights and a 360° vision of the repair workshop environment to support decision-making.
  • Contribute to the development of technical content, tools, and documentation for internal and external stakeholders.

Profil
Profile

  • Proven experience in the automotive repair industry, preferably within or in close collaboration with Stellantis.
  • Strong understanding of workshop processes, diagnostic tools, and repair methodologies.
  • Familiarity with Stellantis internal systems, technical documentation, and Technical Assistance tool.
  • Experience in process design and simplification, with a focus on user-centric solutions.
  • Exposure to other OEMs is a strong plus.
  • Excellent analytical and synthesis skills, with the ability to translate complex issues into actionable plans.
  • Problem solving Skills and ability to automotize/innovate
  • Strong communication and collaboration skills across technical and non-technical teams.
  • Fluent in English; additional languages are a plus.
  • France based preferred

At Stellantis, we assess candidates based on qualifications, merit and business needs. We welcome applications from people of all gender identities, age, ethnicity, nationality, religion, sexual orientation and disability. Diverse teams will allow us to better meet the evolving needs of our customers and care for our future.

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