Technical Service Specialist f/m
il y a 3 jours
Work Your Magic with us
Ready to explore, break barriers, and discover more? We know you've got big plans – so do we Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.
Your Role:
Technical support is a key element of the offering that our company provides to its clients. As a life sciences specialist within our multicultural team, you will help solve scientific challenges and respond to highly technical questions about our products and applications in the life sciences field. You will assist our clients, sales teams, and field maintenance engineers with technical inquiries, protocol optimization, and claims regarding our range of microbiological products. To contribute to the growth of our business, you will qualify leads and cross-selling opportunities from incoming customer calls and/or promotional activities. You will deliver training in your area of expertise, participate in customer visits (online or in person), seminars, and trade shows to promote the BioMonitoring portfolio.
You will also contribute to the entire sales and application process of our rapid, automated, and robotic solutions, guiding customers seamlessly from pre-sales to after-sales service. You will establish and maintain relationships with key players in the pharmaceutical industry, ensuring that our solutions exceed customer expectations. If you are passionate about technology and eager to contribute to the company's growth, this position is for you.
Who You Are:
- Master's degree in microbiology/biology/engineering; advanced degrees or relevant certifications are a plus.
- You have a solid understanding of microbiology and automation/robotics technologies used in pharmaceutical quality control applications.
- You are enthusiastic about acquiring expertise in new technologies.
- Proficiency in German and a good level of English are mandatory. Proficiency in another European language would be a significant advantage.
- You are customer-oriented, with strong listening and communication skills, as well as a keen ability to identify customer needs.
- You are creative, solution-oriented, and skilled in product analysis and technical comparison to provide an optimal customer experience.
- You enjoy working with others within an international team and in a dynamic environment.
What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress
Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity
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