Customer Centricity and Experience Leader

il y a 12 heures

Paris, Île-de-France Hager Group Temps plein

Our Digital Marketing & Customer Experience (DMCX) teams place our customers at the center of every decision, continuously engage with them to understand their individual needs, to build and nurture long-term relationships. Our DMCX teams are committed to offer to our customers the best human & digital experience across their journey with Hager, by unlocking a caring relationship and seamless customer experience across all channels. 

By joining our global DMCX team, you'll contribute to driving growth and increasing touchpoints with our audiences. You'll work closely with teams across Global & Local functions, businesses and markets. Using advanced tools and innovative approaches, you'll help create meaningful connections and enhance customer loyalty.

In the Digital Marketing & Customer Experience department, we are shaping the electrical world of tomorrow. Share your energy and make a difference - join us 

As Customer Centricity and Experience Leader (m/f/d), you will report to the Digital Marketing & Customer Experience (DMCX) Senior Director and will be based in Obernai, Paris, Blieskastel or Frankfurt for a fixed-term contract (6 months).

What you will do?


•    Execute and orchestrate the Customer Centricity Stream roadmap incl. deliverables and animation of related communities

•    Lead and orchestrate the Speak Up 2026 customer survey, ensuring results are reported across Functions & Markets and remediation plans defined

•    Own, develop, and deploy VoC, CSAT and Customer Data platforms and tools 

•    Drive consistency of the customer experience end-to-end, from top of the funnel to the bottom, across all touchpoints, ensuring that customer journey insights are integrated into the plans of the various Functions 

•    Lead and transform the Customer Centricity & Experience team into the new operating model

What about you?


•    Proven track record of implementing insights & analytics frameworks 

•    Proven track record of utilizing digital technologies & data to extract customer insights  

•    Strong experience in international project management 

•    Excellent analytical and listening skills 

•    Ability to function in a matrix environment, and excellent collaboration skills 

What we offer?

  • Personalized onboarding experience program designed to make your first days smooth
  • Opportunities to learn and grow through Hager Group's awarded Hi University.
  • Internal career opportunities, over 25% of our recruitments are through internal mobility
     

What are the recruitment stages? 

  • Once your CV has been selected, you will be contacted by a recruiter for an initial phone exchange.
  • You will be invited for a first interview with the hiring manager & the recruiter
  • A second Interview will be then organized with the N+2 & the HR manager
     

Our success relies on collective energy. Apply now and power up your future with us

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