Patient Content Factory Director

Doctolib is looking for its Director of Patient Content Factory, a senior leadership role responsible for shaping the future of how 90 million users across Europe access trusted, verified, and engaging health content.

Over the past decade, Doctolib has become Europe's leading Health Companion. In the coming years, we aim to go further — transforming Doctolib into the most trusted health content destination, helping millions make informed decisions about their health through medically validated, accessible, and action-oriented content.

To make this vision a reality, we are building a Patient Content Factory: a center of excellence for patient-facing content creation, powered by evidence-based medical knowledge, human expertise assisted by next-generation AI workflows and content partnerships.

Reporting to the VP Health Companion, you will lead the creation, scale-up, and operational excellence of this new team. You'll collaborate closely with Product, Medical Excellence, Data, and Local Marketing teams to deliver expert-led, AI-powered health content that informs, inspires, and drives measurable health outcomes.

What you'll do

As
Director of Patient Content Factory
, you will lead the strategy, operations, and partnerships that make Doctolib the leading platform for trusted health content in Europe.

Your responsibilities include but are not limited to:

• Set the vision and strategy for Doctolib's Patient Content Factory, aligning it with our mission to become Europe's trusted source of verified, engaging, expert-led health content.
• Build and lead the patient content organization, hiring, mentoring, and inspiring a high-performing team across content operations, editorial, partnerships, and localization.
• Develop and scale AI-assisted content workflows, working hand-in-hand with Editorial, Product, Data, and Medical Excellence teams to create safe and evidence-based content production at scale.
• Ensure quality, trust, and accessibility across all formats ( articles, videos, etc.) establishing best-in-class editorial and medical standards.
• Lead strategic partnerships with trusted medical institutions, publishers, and health creators to amplify reach and grow content supply through curated, expert-backed collaborations.
• Partner cross-functionally with Product, Design, and Engineering to ensure content is surfaced in the right moments within the app, supported by recommendation systems and strong UX.
• Establish a culture of innovation and accountability, encouraging experimentation with new formats, tone, and technology to make medical content both trusted and engaging.
• Own content performance metrics, ensuring measurable impact on engagement, retention, health actions, and business outcomes.

Who You Are
Before you read on — if you don't have the exact profile described below, but you feel this job description matches your skill set, we still encourage you to apply.

You could be our next team mate if you:

• Experience: 8-10 years in digital content strategy, content operations, or media leadership, including 5+ years managing large teams and complex ecosystems across countries.
• Leadership: Proven success in building and scaling multidisciplinary teams in fast-paced, high-growth environments. You combine strategic vision with operational excellence.
• AI & technology fluency: Deep understanding of how AI and data can transform content production and personalization while ensuring medical accuracy and human touch.
• Content mastery: Strong background in editorial excellence, content lifecycle management, and storytelling — ideally in health, wellness, or education sectors.
• Partnership acumen: Experience developing and managing partnerships with publishers, experts, or creators to drive scalable, high-quality content supply.
• Analytical & outcome-driven mindset: You use data and experimentation to optimize performance, engagement, and ROI.
• Cross-functional influence: Skilled at working across Product, Marketing, Medical, and Tech teams; you bring people together to deliver ambitious shared outcomes.

Now, it would be fantastic if you:

• Health & trust awareness: Understanding of evidence-based, medically validated content principles and regulatory standards for health information.
• Fluency in English required; proficiency in French, German, or Italian is a plus.

What We Offer

• Free health insurance for you and your children
• Parent Care Program: receive one additional month of leave on top of the legal parental leave
• Free mental health and coaching services through our partner
• For caregivers and workers with disabilities, a package including an adaptation of the remote policy, extra days off for medical reasons, and psychological support
• Work from EU countries and the UK for up to 10 days per year, thanks to our flexibility days policy
• Work Council subsidy to refund part of sport club membership or creative class
• Up to 14 days of RTT
• A subsidy from the work council to refund part of the membership to a sport club or a creative class
• Lunch voucher with Swile card
• Reimbursement of public transportation or company car (only for Field Sales)
• Relocation support for international mobilities

The interview process

• 45' interview with Talent Acquisition
• 60' interview with the Hiring Manager (VP Health Companion, Patient)
• 60' interview with cross-functional stakeholders (Product, Medical Excellence)
• 60' case study with Hiring Manager and cross-functional partners

Job details

• Permanent position
• Full time
• Workplace: any of the Doctolib office cities (Paris, Berlin, Milan, Nantes) - trip to Paris every month if not based in Paris
• Start date: ASAP
• Remuneration: fixed + bonus on objectives (according to your profile)

Doctolib is an equal opportunity employer. We don't just accept diversity at Doctolib, we respect and celebrate it
The more diverse ideas are heard, the more our product will truly improve healthcare for all. You are welcome to apply to Doctolib, regardless of your gender, religion, age, sexual orientation, ethnicity, disability, or place of origin. If you have a disability, let us know if there's any way we can make the interview process smoother for you
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